The Technical Support Specialist is responsible for managing customer support cases by triaging, troubleshooting, and resolving issues effectively. This role requires a strong client-centered approach and the ability to document and escalate technical issues as needed. The specialist will also contribute to knowledge articles and ensure customer satisfaction through effective case ownership and resolution.

The Accounting Manager at Duetto will lead the month-end close process, manage financial statements preparation, ensure compliance with US GAAP, oversee audits, and mentor the accounting team. The role emphasizes automation of the close cycle and maintaining internal controls.

The Senior Data Scientist will analyze complex datasets to provide insights that optimize product performance. Key responsibilities include performing deep-dive analyses, creating dashboards, collaborating cross-functionally, and using data-driven solutions to improve hotel revenue management. Effective communication of findings to stakeholders and continuous improvement of analytical methods are also essential.

As a Technical Support Specialist, you will manage customer support cases, triage issues, and document product defects. Your role involves troubleshooting technical issues across Duetto products and crafting knowledge articles when necessary. You will own the case lifecycle and have opportunities for promotion to Senior Specialist after one year of independent contribution.

The Business Development Representative will generate qualified meetings for sales teams, emphasizing the hospitality industry. Responsibilities include lead generation through various channels, prospect qualification, collaborating with the sales and marketing teams, executing sales processes for small accounts, and representing the company at industry events.

The Principal Data Scientist will spearhead the development of machine learning models for hotel demand and pricing prediction, collaborating with engineering and product teams. Responsibilities include leading projects, mentoring junior staff, integrating ML solutions, and presenting findings to management.

Lead the development of advanced machine learning models for predicting hotel demand and pricing, collaborating with teams to translate model findings into strategic actions. Manage projects while guiding junior team members and presenting insights to management.

The Implementation Analyst will manage customer integrations and migrations, ensuring successful onboarding and project management. Responsibilities include gathering technical requirements, coordinating meetings, troubleshooting issues, and maintaining project documentation. This role combines technical skills with relational abilities to enhance customer experiences.

The Customer Success Manager will manage stakeholder interactions, assist clients in maximizing the benefits of Duetto's products, and oversee all post-sales activities for assigned accounts. Responsibilities include onboarding, training, support, analyzing market trends, and resolving business issues for clients.

The Program Manager will lead analytics, forecasting, and pricing initiatives, managing projects from ideation to delivery, collaborating with internal and external stakeholders, and ensuring customer satisfaction. Responsibilities include overseeing feature rollouts, establishing KPIs, and conducting performance monitoring and reporting.

As the Onboarding Analyst for Duetto, you will manage the implementation process for hotels, ensuring smooth integration with the platform. You will gather technical requirements, coordinate meetings, and maintain project documentation while troubleshooting issues that arise during onboarding to foster positive client experiences.

The Senior Project Manager is responsible for managing complex customer integrations and migrations, ensuring successful connections between CRS and PMS systems. Key tasks include overseeing technical onboarding, managing projects, addressing technical challenges, and communicating progress to stakeholders.

As a Principal Data Scientist at Duetto, you'll lead the development of advanced machine learning models to predict hotel demand and pricing. Your role involves collaborating with engineering and product teams, providing guidance to junior scientists, and translating analytical outputs into actionable strategies for revenue management.

As a Technical Support Specialist, you will manage customer support cases, troubleshoot issues, document findings for engineering teams, and contribute to knowledge articles. The role requires strong problem-solving skills and the ability to articulate solutions in written form. You will own cases from opening to resolution and may have the opportunity to advance to a Senior Specialist role after one year.

The Program Manager, Analytics will lead analytics, forecasting, and pricing initiatives, ensuring successful delivery and customer engagement. The role involves managing program roadmaps, collaborating with cross-functional teams, and monitoring performance metrics to improve pricing and forecasting strategies.

As an Implementation Analyst, you will manage customer project implementations for CRS integrations and PMS migrations, ensuring excellent service and fostering customer satisfaction. You will be responsible for coordinating onboarding processes, documenting technical requirements, and troubleshooting technical issues during implementation.

The Accounting Manager will oversee the month-end close process, ensuring timely communication and high-quality deliverables. Responsibilities include driving automation initiatives, managing intercompany activities, preparing financial statements per GAAP, ensuring tax compliance, and maintaining internal controls. The role requires strong leadership and analytical skills, with an emphasis on team collaboration and independent work.

As a Technical Support Specialist, you will manage customer support cases, troubleshoot issues, articulate solutions, and create knowledge articles. You will also document product defects for escalation and may advance to Senior Specialist after a year. Strong communication, analytical skills, and a client-centered approach are essential.

The Business Development Representative will drive company growth by generating qualified meetings through phone calls, email, and other channels in the hospitality sector. Responsibilities include identifying customer needs, collaborating with sales and marketing, managing the sales process for smaller accounts, and representing the company at industry events.

As a Senior Data Scientist focused on product analytics, you will analyze complex datasets for actionable insights to optimize product performance, particularly in hotel revenue management. Responsibilities include product performance analysis, data visualization, collaboration with stakeholders, data instrumentation, and customer insights analysis to drive product development and business strategies.