Search the 12 jobs at The Sant

The Technical Support Coordinator is responsible for calibrating kiosks, providing technical support, and troubleshooting hardware and software issues. The role involves using proprietary tools, following escalation procedures, analyzing data to improve processes, and contributing to a knowledge base.

The Senior Director of Field Operations will manage a distributed team of professionals supporting KeyMe's key copying kiosks. They will be responsible for meeting KPIs/SLAs, vendor management, maintaining relationships with technicians, and ensuring customer satisfaction with the kiosks.

The Locksmith Support Associate manages logistics and communication between customers and locksmiths, handling calls, orders, and escalations. They monitor service performance, ensure efficient job flow, and provide support to sales during busy periods, assisting with feedback and process improvements.

As a Technical Support Coordinator, you will calibrate kiosks and provide technical support for hardware and software issues. You will use proprietary tools for troubleshooting and contribute to improving engineering and business processes by analyzing data and enhancing the knowledge base.

The Locksmith Support Associate at KeyMe supports job dispatch logistics, resolves customer and locksmith requests, and assists in increasing service job conversions. They manage inbound calls, monitor service performance, and provide feedback on processes, ensuring efficient operations and customer satisfaction in a full-time role.

The Senior Director of Field Operations will oversee a distributed team managing KeyMe's self-service key copying kiosks, ensuring customer satisfaction and operational excellence. Responsibilities include developing KPIs, managing vendor relationships, and ensuring coverage for kiosks across various retailers.

As the Senior Director of Field Operations, you will oversee KeyMe's customer satisfaction by managing a team of technical professionals supporting self-service key copying kiosks. Responsibilities include developing KPIs, managing vendor relationships, and ensuring effective coverage of kiosk services. Your role involves advocating for internal teams to address customer issues and enhancing operational performance.

The Technical Support Coordinator role involves calibrating kiosks, providing technical support, troubleshooting hardware and software issues, analyzing data to improve processes, and enhancing the knowledge base for the team.

Locksmith Support Associates manage logistics for dispatching locksmith jobs, handle customer and locksmith requests, resolve escalations, and interact with internal teams to improve service performance and conversion rates. This role involves managing orders and ensuring effective communication between customers and locksmiths.

The Locksmith Support Associate role involves managing customer and locksmith interactions, handling escalations, and supporting logistics for service job conversions. This includes monitoring service performance and maintaining expertise in internal systems to enhance efficiency.

The Senior Director of Field Operations at KeyMe will manage a technical workforce for self-service key copying kiosks, ensuring customer satisfaction through effective vendor management and operational efficiency, while collaborating with various teams to support both consumers and retailers.

The Technical Support Coordinator is tasked with calibrating kiosks, providing technical support, troubleshooting hardware and software issues, and enhancing the knowledge base while ensuring quality resolutions through proper escalation procedures.