Manage and oversee inquiry dispute operations for credit bureau reporting. Lead and train a disputes team, own QA remediation, drive process improvements, analyze reporting data for inconsistencies, and ensure compliance with FCRA and internal policies.
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead.
What you’ll do:
- Oversee Inquiry Disputes execution and success
- Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes
- First point of contact for Inquiry escalations and QA
- Provide suggested SOP updates based on QA observations
- Ensure team is trained on new guidance and aligns with dispute investigations
- Ability to work independently and lead cross-functional teams
- Continual process improvement and change management
- Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies
- Lead and develop disputes team members
- Lead remediation of issues
- Track performance metrics and hold team accountable to established standards
What you’ll need:
- Prefer bachelor's degree
- 2+ years of experience in credit bureau reporting, dispute resolution, or a related field
- 2+ years of team management experience with direct reports
- Process improvement experience
- Project management experience
- Knowledge of credit bureau reporting regulations, including FCRA
- Ability to lead and work independently
- Experience working in a regulated industry, such as banking or financial services.
- Ability to multitask in a fast-paced environment
Nice to have:
- Knowledge of industry standards for Metro 2 format
- Experience working with credit bureau reporting systems, such as Metro 2 validation tools or e-OSCAR
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
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