Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
The Microsoft MCAPS Core organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join MCAPS Core and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Strategy & Transformation team identifies emerging opportunities and drives programmatic transformation across MCAPS Core, our customers, partners, and account teams. We design and test new programs, operating models, and customer experiences, then we scale what works to deliver AI-first transformation, customer growth, and measurable commercial impact.
As a Business Strategy Manager for the AI-First Operating Model team, you will help reimagine how MCAPS Core operates in the future – how we deliver outcomes through agentic workflows, what work is assigned to human and token capital, and how we transform our roles, responsibilities, talent strategy and culture. You will bring frameworks and methodologies to business teams, run workstreams in agile sprints, and turn analysis into strategies and recommendations that senior executives can act on. This opportunity will allow you to demonstrate your capabilities managing complex programs, developing transformation strategies, and engaging with senior leaders on defining the future of work.
We are looking for a candidate who thinks boldly and ambitiously about reimagining the way we work — someone who opens the aperture to what is possible, pressure-tests the status quo rather than accepting it, and brings a track record of experimenting with and adopting AI to reimagine their own work. You will pair that ambition with a well-developed consulting toolkit: structured problem solving, excellent written communication, and the ability to influence senior leaders. If you like to dig in and deliver, bring structure to ambiguous problems, and thrive in a fast-paced environment, this may be the role for you.
Responsibilities
You will think boldly about how work could be done differently, opening the aperture to what is possible with AI and pressure-testing the status quo rather than optimizing around it
You will lead a cross-functional team to define the future-state, AI-first operating model for assigned workstreams, including the vision, workflows, requirements and roadmap from today’s model to that future
You will provide frameworks, methodologies, and advisory support to business teams, equipping them to apply a consistent approach to designing and adopting AI-first ways of working
You will critically assess the current state, develop and evaluate future-state options, and pressure-test recommendations to ensure rigorous, feasible, and grounded in evidence
You will conduct strategic analyses and integrate external research and best practice on AI-first operating models with Microsoft’s own data and input so recommendations are evidence-based
You will partner cross-functionally with business teams, technology teams, HR, and Finance to develop strategies and requirements that span people, process and technology
You will manage the project end to end, scoping deliverables, running an agile teaming model, communicating program status and risk to stakeholders, and creating the mechanisms for visibility and accountability for progress and outcomes
You will embed change management into the program approach, and influence and manage change with key stakeholders across the organization
You will develop written documents, build end-to-end storylines, and deliver findings and recommendations to senior and executive-level leaders through presentations and communications
You will design experiments to test new operating models and ways of working, then scale what works – testing, learning and acting with urgency to turn hypotheses into answers and outcomes
You will advance the AI-First culture agenda, ensuring the organization understands how to embrace AI-first ways of working to amplify every employee’s impact and outcomes we deliver
You will experiment with and adopt AI in your own work, modeling the AI-first behaviors the organization is being asked to adopt and bringing what you learn back into the operating model
Qualifications
Required/minimum qualifications
- Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
- OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
- OR equivalent experience.
- Master's Degree in Business Administration or related field AND 6+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
- OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 8+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience
- OR equivalent experience.
- 3+ years experience in Strategy, Management Consulting, and/or Finance.
Business Strategy IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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