Grammarly offers a remote-first hybrid working model. Team members can work primarily remotely. Starting in 2022, teams will meet in person every quarter in one of Grammarly’s hubs, currently in San Francisco, Vancouver, New York, and Kyiv. To ensure that teams are able to overlap in their working hours and to meet face-to-face when needed, all team members need to live within three time zones of their direct team.
Grammarly team members who will be collaborating at our Kyiv hub must be based in Ukraine.
The opportunity
Grammarly empowers people to thrive and connect whenever and wherever they communicate. Every day, 30 million people and 30,000 teams around the world use our AI-powered writing assistant. All of this begins with our team collaborating in a values-driven and learning-oriented environment.
To achieve our ambitious goals, we’re looking for a Chat Representative to join our Sales team. The Chat Representative will be the first point of contact for prospects visiting the Grammarly Business website. This role will participate in new, innovative online sales practices to provide learnings for Grammarly Business and to optimize our B2B strategy.
Your impact
As a Chat Representative, you will work alongside a team of chat agents to drive self-serve revenue through the website and build a fun, high-energy environment in the Sales team and across the organization.
- By month one, you’ll learn our tech stack and have an in-depth understanding of Grammarly’s product, features, and narratives.
- By month three, you’ll take chats independently and answer leads’ pre-sale questions when they visit the Grammarly Business website.
- By month nine, you’ll engage with 500 conversations/month and create 85+ chat-qualified leads/month. In addition, you’ll give meaningful feedback on our products, systems, and processes.
- By one year, you will independently run tests within chat and give meaningful feedback on the product. In addition, you’ll be the go-to person for the chat team when the manager is out of the office.
- Beyond year one, you will consistently exceed your quota and have the potential for leadership as the Chat team continues to grow.
We’re looking for someone who
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
- Has previous chat experience and understands the importance of providing correct answers to prospects’ questions promptly.
- Has excellent written and spoken English.
- Is responsible and understands that they are prospects’ first interaction with Grammarly.
- Is innovative thinks outside the box and can be creative with new ideas to improve chat’s reach and effectiveness.
- Is analytical and can quickly identify patterns and trends.
- Is emotionally intelligent, with the ability to gauge and manage their own emotions and those of others.
- Has experience working in a fast-paced environment that is constantly evolving.
- Is a quick learner and can adapt to always-changing processes and systems.
Support for you, professionally and personally
- Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
- A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
- Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package that includes superior health care. We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, admission discounts, and more.
- Relocation support: We can help you relocate to Kyiv and make the experience smooth and easy. Grammarly provides a relocation bonus, legal and visa support, temporary housing, moving support and travel expenses, assistance in finding schools for your kids—and all other information you might need.
We encourage you to apply
At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.
Please note that Grammarly’s COVID-19 vaccination policy requires that all team members in North America be vaccinated against COVID-19 to meet in person for Grammarly business or to work from a North America hub location. It is expected that this will be a requirement for this role. Qualified candidates in North America who cannot be vaccinated for medical reasons or because of a sincerely held religious belief may request a reasonable accommodation to this policy. For Ukraine, this policy requires team members to be vaccinated or produce a daily negative COVID-19 test administered at the Kyiv hub to work from the hub or attend in-person meetings.
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What We Do
Grammarly improves lives by improving communication.
Grammarly’s digital writing assistant helps more than 20 million people write more clearly and effectively every day. In building a product that scales across multiple platforms and devices, Grammarly works to empower users whenever and wherever they communicate.
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