Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
The Opportunity:
TrueAccord is seeking a Client Success Manager to join our growing team. This position serves a critical function for TrueAccord as you are responsible for managing the relationship with our most important clients, which include some of the world’s largest financial institutions.
This team serves as a strategic business partner to our clients, facilitating not just their happiness, but on-going success in working with TrueAccord. We are seeking ambitious candidates who are excited about the opportunity to help grow the team and step into leadership responsibilities.
What You'll Do:
- Responsible for owning a book of business and steering the growth of those clients.
- Steer and implement scalable processes / procedures within the CS department.
- Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision.
- Demonstrates the required competency to drive internal projects (build out of documentation, implementation of tools, etc.)
- Identify and drive improvements related to processes such as account workflow, forecasting, controls and client performance.
- Manage relationship management, communications, and overall success for TrueAccord’s enterprise clients.
- Ensure clients grow their business with TrueAccord by focusing on optimizing strategies, building the necessary process and controls, and helping them understand the nature of digital collections as a service.
- Identify and foster opportunities to grow the relationship and upsell our services.
- Interpret data and insights from TrueAccord’s services to provide consultative guidance to clients.
- Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord.
- Fully understand your client’s business model, strategic objectives and policies and procedures related to the work we do for them.
- Provide leadership and oversight for the account placement / inventory management process.
- Proactively track and report on key performance metrics.
- Responsible for managing the oversight and delivery of client specifics tasks and deliverables.
- Coach and mentor junior team members.
- Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!
What We're Looking For:
- Experience working in a client success/customer service type role
- Demonstrable experience engaging clients as stakeholders in business relationships.
- Professional temperament and excellent interpersonal skills.
- Experience in the collections industry (including direct management of a collection function, involvement in collection analytics and reporting, risk management experience in a credit-granting or collection, client/account management in a collection business, vendor management, or other related experience).
- Ability to translate data into business insights.
- Awesome communication, presentation, and problem-solving abilities.
- A sense of accountability for job function and expectations
- Bachelor’s degree or equivalent relevant experience
Benefits, Perks, and Culture
- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced, mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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