Compliance Complaint Analyst

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured, and designed for the way our customers live their lives.

A bank for all of us.

We are seeking a Compliance Complaint Analyst who has a growth mindset, is a self-starter, enjoys a fast-paced working environment, is detail-oriented, and has a strong knowledge of compliance regulations, especially UDAP/UDAAP to help in the second line of defense oversight of the Complaint process.

What you’ll be doing

• Reviewing complaints and complaint responses and mounting an effective challenge to business responses, as needed.
• Reviewing reports from the Customer Advocacy Team to spot potential issues and trends which could lead to customer harm.
• Identifying process improvements, and meeting with the business to help ensure appropriate solutions are deployed.
• Work with the ORM/ERM team to ensure timely update of action items in the bank’s GRC system, Archer.
• Develop KPIs and KRIs for compliance-oriented complaint reporting.

You’ll bring the following required skills and experiences

• Strong background in a second line of defense risk management organization.
• Exceptional knowledge of regulatory compliance programs in a banking environment; especially the OCC’s Compliance Management Systems handbook.
• 5-7 years of increasing experience in bank regulatory programs and review of complaints and Reg E/Reg Z disputes.
• Excellent writing skills; experience with the Google Suite toolset preferred.
• Previous work in a FinTech or innovative financial institution.

About Varo

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

Varo. A bank for all of us.

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.