Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing a personalized digital experience that guides lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
Your Contribution
TrueAccord is looking for a User Researcher to help us evolve and expand our product offerings. UX Research is a new discipline for TrueAccord, so we’re looking for someone that can help grow UXR and define our research program and processes!
Our mission is to empower consumers to regain control of their financial future by building products that leverage technology to serve people in a way that fits their lifestyle. You’ll act as the direct channel from consumers to the design, product, and engineering teams, enabling TrueAccord to consistently deliver experiences that truly help consumers by understanding them and their needs.
The ideal candidate will help us identify new opportunities and improve our product, digital, web, and service-based experiences through thoughtful research. We’re looking for someone that has a collaborative mindset and is passionate about solving consumer problems.
What You'll Do:
- Work closely with cross-functional teams to identify and evaluate research opportunities.
- Design and deploy primarily qualitative research approaches to inform design across several products and verticals.
- Conduct exploratory research, concept validation, and usability testing on various projects.
- Create user journey maps, workflows, personas, and use case models to help deepen understanding of our users.
- Gather data, generate actionable insights and recommendations, and distribute findings to various teams through reports and presentations.
- Facilitate workshops with designers, product managers, engineers, and other stakeholders to increase innovation and design thinking across the organization.
- Act as an internal evangelist for product research and the consumer.
What We're Looking For:
- Bachelor’s degree or equivalent relevant experience
- Ability to clearly articulate your design methodology and present findings to different audiences at varying levels of the organization.
- Ability to perform all research tasks including planning, recruiting, evaluating, and disseminating findings with little guidance.
- Ability to act as a strategic partner in product design decisions.
- Working knowledge of industry standard design software as it relates to creating and testing prototypes (i.e Sketch, Figma, or other UX related tools)
- A portfolio of work that highlights your past projects and their measurable results.
Nice to Haves:
- Experience working with quantitative methods and statistical analysis a plus.
Benefits, Perks, and Culture
- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced, mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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