Device Experience Program Manager - Remote

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview:

The field of connected devices that help inform and support individuals with the management of their health is rapidly evolving. At Omada, we believe connected devices including scales, blood pressure monitors, blood glucose meters, and continuous glucose monitoring systems are powerful tools that both keep our members connected to real-time information about their health and help inform how Omada’s care teams (health coaches, specialists, and health care providers) can best support our members in making meaningful improvements in managing their health. 

As Manager, Device Experience you will report to Omada’s Senior Director of Member Operations and Device Strategy and be responsible for ensuring Omada’s connected devices are driving value for our members, for our care teams, and for Omada. To do this, you will partner with leaders across Omada to define our device strategy and deliver the device experiences we intend for our members and our care teams. Facilitating productive cross-functional relationships to drive an improved overall device experience will be a core responsibility for this role including working with Product, Engineering, Clinical, Clinical Operations, Health Coaching Operations, Member Support, Supply Chain, Data Analytics, and our Legal, Regulatory, & Compliance teams.  You will work on projects with 3 different planning horizons:  tactical (operationalizing and scaling incident and request processes with our Member Support team), short-term (increasing member engagement measured by activation working with the Care Delivery and Product teams), and long-term (how Omada positions devices in its integrated virtual clinic working with the Commercial team).  

Your impact:

• Evangelize the importance of device use alongside the software and human components of our product amongst a broad stakeholder group including our Commercial, Marketing, Product, Care Delivery, and Clinical teams
• Lead efforts to define effective device usage patterns and execute initiatives to increase usage of devices by developing and monitoring goals and KPIs
• Own the Omada-designed aspects of our device experience partnering with Product Design and Clinical to ensure the device experience for our members is conducive to desired device usage patterns
• Own, iterate on and deliver device performance metrics to the Supply Chain team as a component of vendor management and make improvements based on performance data as a feedback loop
• Ensure cross-functional stakeholders understand the current usage patterns for our devices and how they compare to our desired usage patterns
• Partner with FP&A to monitor the ROI from our investment in devices and ensure our device strategy and overall device experience is supporting our revenue goals
• Lead efforts to define and implement near-term and long-term strategies for our device offering 
• Establish and document cross-functional needs for device performance relative to available solutions in the market and align requirements for existing and new device offerings with the Supply Chain team
• Stay abreast of new connected device technologies and developments in healthcare related to home monitoring of health information
• Partner on NPI processes with the Supply Chain team when new devices are adopted to execute against the defined device strategy
• Ensure our Commercial and Marketing teams are able to accurately and effectively represent our device offering in the market
• Support efforts to better leverage our device offering as part of Omada’s demand generation and sales processes
• Own the feedback loop to improve our device offering and messaging based on feedback from the market
• Ensure our Care Delivery and Clinical Service teams have a comprehensive understanding of our device offering and device functionality
• Develop resources and trainings on our device offering and device functionality for Omada’s health care professionals (health coaches, specialists, and health care providers)
• Develop resources and trainings to enable our Member Support team to effectively manage member issues related to our devices

You will be successful in this job if you:

• Have implemented and/or operated a remote patient monitoring program using FDA regulated medical devices
• Have worked tactically AND on short and long-term strategic projects
• Experience improving user adoption and retention for connected devices
• Are anchored in data-driven decision making, have established KPIs and implemented continuous improvement initiatives measured with KPIs
• Minimum of 3-years in a role requiring broad pan-organizational cross-functional collaboration and coordination, with 5-8+ years of professional experience
• Exceptional interpersonal skills, enabling strong alignment with partners and navigation of conflict constructively
• Efficient and effective communication and presentation abilities, with ability to tailor approach to best reach intended audience
• Solutions-oriented strategic thinker with a bias for action who can easily identify high-priority, high-impact projects and drive projects to completion
• Ability to navigate uncertainty with agility and maintain appropriate forward momentum with strong core team engagement

You will love this job if you are:

• A Self-Starter, who has the ability to think creatively, with long-term goals in mind, while focusing on executing against day-to-day needs
• A Learner, who is eager to continuously explore the rapidly evolving space of connected medical devices
• A Problem-Solver, who uses multi-tasking and project management skills to respond proactively to challenges both in and out of your control
• A Go-Getter, who loves working alongside others who have a strong work ethic and has a willingness to go the extra mile 
• A Facilitator, with a resourceful ability to respond to changes without missing a beat, a positive “roll up your sleeves” attitude, and a process-oriented nature
• A Planner, who has incredible organizational skills and the ability to adapt to the unexpected 

Bonus points for:

• Experience leading NPI processes
• Experience supporting the delivery of digital healthcare
• Experience using Tableau or similar BI platforms

Benefits:

• Competitive salary
• Stock options (extended post termination option exercise window for Omadans who are with us 3 years or more)
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Two giftable Omada enrollments per calendar year
• One day off per year to volunteer
• ...and more!

About Omada Health: Omada Health is a digital care provider that empowers people to achieve their health goals through sustainable behavioral change. Working with health plans, employers, and health systems, the company delivers personalized interventions for individuals dealing with chronic conditions, musculoskeletal issues, anxiety, and depression. Combining data-powered human coaching, connected devices, and curriculums tailored to an individual’s specific conditions and circumstances, Omada has enrolled more than 450,000 participants across all 50 states. Omada’s partners include major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Cigna and Kaiser.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.