Director / Manager of Professional Services (Remote)

Rescale (@rescaleinc) is the leading cloud platform delivering intelligent computing for digital R&D, and enabling more than 300 customers from startups to Fortune 50 enterprises to accelerate design cycles and time to market. Founded by former Boeing aerospace engineers, Rescale gives research scientists and engineers the ability to automate their workflows across simulation and artificial intelligence applications, fully automated and performance optimized against the best high performance computing architectures.

Using Rescale, industry leaders are accelerating new chip designs, enabling computational drug discovery, powering the design of new rockets and supersonic jets, and building a sustainable energy future.

We are seeking a Director / Manager, Professional Services to join our team to build out a global high-performance service team and product offering! 

At Rescale, this means you will work on and impact:

• As the Director / Manager, Professional Services at Rescale, you will be responsible for defining, building, and managing the global Professional Services function to enable customer onboarding, custom use cases, and implementations on the Rescale platform
• In this role, you will develop and deliver a range of Professional Services offerings and packages to drive the adoption of the Rescale platform, such as HPC workflow customizations, cloud infrastructure integrations, HPC software installations, etc. 
• You will own the Statement of Work (SoW) process and partner with other functions to define, scope, and deliver customer projects 
• You will collaborate with Product and Engineering team to develop and scope requirements to enhance the platform or provide integration points to enable and support services work
• Position the value of paid services offerings to the existing and prospective Rescale customers
• You will partner with our Solutions Architects team, HPC team, and Customer Success Engineering team to deliver world-class services offering to key strategic customers
• Hire, onboard, manage and mentor a team of technical Professional Services professionals globally

What we’re looking for:

• 5+ years of customer-facing experience in technical consulting, cloud implementation, or engineering services
• 3+ years direct management experience running a professional service or technical consulting team in SaaS or engineering software industries 
• Experience with building partnerships and joint services offerings with system integrators and 3rd party service providers
• General knowledge in public cloud, engineering simulations or high-performance computing (HPC)
• Must be able to travel to manage a remote team and to support customer engagements

• Manager: Peter Lyu, is the VP, Global Solutions and Customer Success at Rescale.
• Solutions Engineering Team: Bernardo Mendez, Chris Ramirez, Clinton Smith, Madhu Vellakal, Billy Karaz, Naval Gupte, and Eric Muir 
• Customer Success Engineering Team: Roque Lopez, Nithin Jacob, Dinal Perera 
• You will work with: Solutions, Customer Success, Sales, HPC Engineering. 

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Rescale is an Affirmative Action, Equal Opportunity Employer. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check.