Director of Merchant Strategy & Operations, Merchant Services

About the Team

On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate seamlessly. Our Merchant Services team onboards Merchants to the DD platform with speed and quality and provides essential services for our Merchant partners.

About the Role

You will report to the Senior Director of Merchant Operations, in the Merchant Strategy and Operations Organization.

As the Director of Merchant Services Strategy & Operations, you will be responsible for setting the strategy for merchant onboarding and working cross functionally to deliver on this strategy through quarterly plans. This role ensures that we onboard Merchants with speed and quality and set them up for success and conversion in their early lifecycle. This role is a mix of strategy and execution and people leadership.

You're excited about this opportunity because you will…

• Build the strategy for merchant onboarding – You will run the strategic vision for DoorDash's merchant onboarding including how we should achieve scale across new verticals and international markets. You will identify key growth levers across ops and product and work cross functionally to bring these levers to bear.
• Oversee the plan to Delivery – You will not just have the vision, but work on the plans to bring your strategy to life. You'll focus important workstreams, OKRs and execution for all merchant onboarding programs to increase value to our customer and merchant audiences.
• Build a Team of High Performers – You will recruit external talent to Doordash, build the team and align the structure to best position the team to achieve our goals. You will work with a team of motivated individuals and coach them to uplevel their skills and performance
• Build Relationships – Work with our multiple partners (Sales, Product, General Managers) to ensure that the vision and plans for merchant onboarding are understood, several teams are motivated to engage, and ensure that XFN teams are delivering what merchant onboarding needs from them.

We're excited about you because …

• You have 10+ years of work experience. Specifically across: consulting / strategy / business development / operations / technology / banking or related experience. High-growth or early-stage startup experience. You can translate high-level goals into applicable plans, and you are excited to build those plans yourself.
• You have People management experience, across full-time and hourly employees, and experience as a culture carrier with an advocate for DEI programs.
• You are data oriented and can let the data tell the story. You use data to root cause, test hypotheses and ensure we are hitting our OKRs and to set future direction and strategy.
• You can tell the story to different audiences and through different mediums

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

We're committed to supporting employees’ happiness, healthiness, and overall wellbeing by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection