Director of Product Design - Programs

Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team including doctors of physical therapy, physicians, and board-certified health coaches. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods. 

Hinge Health has raised $1.2B to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more.

1.2 Summary of the role

• Leadership: This role will lead the product design efforts for existing and new HH programs. This includes programs such as: Acute, Expert Medical Opinion, Surgery, and new ones to come. This role is required to work backwards from the customer, balancing thinking big with hustle to create loveable new v1 program’s while ensuring we are strategically stepping towards the big vision. 

• Systems Thinking: Take a systems level approach to designing Program experiences and creating them in a way that builds an emotional connection, drives engagement, and will scale with the business.

• Strategy: This role will work closely with senior product management, engineering, design, and clinical leaders to create a long term vision for Hinge Health programs and then break it down into discrete steps to achieve it. 

• Scaling: This role will own building out the Programs product design team that will be responsible for delivering on significant innovation in the form of new patient programs, as well as creating a highly scalable UX frameworks to support future growth and invention. 

• Collaboration & Culture: Finally, this role requires excellent collaboration and people management skills as it will be working across may aspects of the company to deliver on the compelling vision created. This role is also responsible for helping build out a strong design culture and highly creative environment for people to thrive.

1.3 Description of an ideal candidate

Empathy: Obsessed over users. Promotes focus on the needs of the user, and understanding their pain points and motivations, then advocates for solutions from that perspective. Leverages user research to inform problem statements and validate designs.

Problem solving: Strong problem solving and creative thinking ability across relevant domains, products, and platforms. Models and coaches problem solving.

Strategic Thinking: Asks the why--and the why not--questions; builds understanding of how projects and solutions ladder up to impact on our business goals.

Design Crit/Feedback: Is able to deliver feedback on design solutions and give clear product direction. Is gracious and collaborative in giving feedback, and works to use feedback to improve design outputs and user experiences.

Collaboration: Able to work effectively with cross discipline partners and company stakeholders to create solutions; demonstrates leadership qualities, works well with other colleagues and with leadership.

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WHAT YOU’ LL ACCOMPLISH (OUTCOMES)

• Lead, grow, and raise the bar for a high-performance and high-morale product design team that improves UX engagement, clinical outcomes, and enhances respect for the brand.
• You will partner closely with senior leaders of product, engineering, visual design, ux research, and clinical teams to cultivate new UX and technological innovation.
• Innovate and build inclusive product experiences that caters to all communities to improve user engagement, outcomes, and retention by developing and shipping compelling consumer product experiences.
• Hire and develop a diverse array of designers at scale to drive the best practices and methodology in an inclusive and psychologically safe environment. 
• You will thoughtfully scale and foster a growing community of HH Product Designers and implement meaningful mechanisms & systems to help the team thrive. 

WHAT WE’RE LOOKING FOR (COMPETENCIES)

• 10+ years of UX experience 
• 5+ years of managing UX/product design teams
• Proven experience managing other product design managers
• Bachelor's degree in Interaction Design, Product Design, Industrial Design, Human-computer Interaction (HCI), or equivalent 
• A strong portfolio of innovative, customer-centric design work that demonstrates proficiency in interaction and visual design.
• Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience that raises the bar.
• Solid history in leading UX, UI, HCI, product design and/or service design for consumer and/or enterprise native mobile and/or web-served apps
• Experience in app redesign and rebranding; planning and developing design systems, and extending them to scale products in new and bold directions.
• Ability to provide strong influence and impact on product direction by being a thoughtful, proactive partner with Product and Engineering colleagues
• Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and at all levels of the organization.
• Fluent understanding user empathy and how to creatively solve for ambiguous challenges
• Masterful time management, organizational skills and executional ability.
• Forge relationships with cross-functional partners by building trust among internal partners and driving influence in decision-making across the teams
• Stong, committed, nurturing leader with proven experience scaling teams with high quality results, low attrition, and thriving team members
• Demonstrates an awareness and sensitivity to the needs and concerns of individuals and stakeholders from diverse cultures, backgrounds and orientations.

BONUS POINTS

• Experience in healthcare, education, exercise, or other personal program delivery design
• Experience in hardware, wearables, and/or hardware-based interfaces
• Design for accessibility and/or localizalization
• Master’s degree in Interaction Design, Customer Experience Design, HCI or similar

WHAT SHAPES OUR COMPANY (OUR COMPANY VALUES)

• Trust: We trust our teammates to always act in the team and company’s best interest. 
• Hustle: We’re creative, we’re unrelenting, we find a way.
• Effective communication: We’re prompt and concise. 
• Learn-it-all (vs know-it-all): We’re always willing to learn. 
• Frugal: We don’t waste money and especially not time.

WHAT YOU’LL LOVE ABOUT US

• Competitive compensation with meaningful equity
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• Flexible PTO
• FSA/HSA accounts
• Family & fertility benefit through Maven Clinic
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Hinge Health is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your Recruiter and we'll work with our accommodations team to evaluate your request.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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