IT Systems Engineer

As a Grove IT Systems Engineer, you’ll be part of our nationwide team tasked with building and maintaining the IT infrastructure and information systems that power Grove's day to day operations. You own all things hardware and software that help facilitate Grove’s daily business operations. We rely on numerous cloud technologies to minimize our footprint, utilize automation wherever possible to minimize manual recurring activities, and practice continuous improvement techniques to build upon infrastructure and systems. 

We’re looking for action-oriented technologists who thrive in fast-paced high-growth environments, and who are looking to further develop their IT skills working with our existing nationwide team. Flexibility to support regions outside of your home office, including occasional travel, is required. This position is based in San Francisco CA and while we are currently working remotely this is not a permanently remote position. 

Your Impact & Responsibilities:

• You’ll work with internal customers and 3rd party vendors to extract technical requirements for projects, coordinate execution with cross-team technical resources, and communicate status updates with stakeholders (executives, middle managers, and end users).
• You’ll design, implement, administer and troubleshoot our IAM platform (Jumpcloud), and all of the associated SSO applications, directories, policies, API integrations, etc. 
• You’ll design, implement, administer and troubleshoot our MDM platform (VMware Workspace One), and all of the associated device policies and settings, scripting, patching, etc. in a mixed OS environment (Windows, MacOS, iOS, and Android).
• You’ll design, implement, administer and troubleshoot common business and operations systems such as Warehouse Management Systems, Shipping Management Systems, Order Management Systems, Customer Relationship Management Systems, etc.
• You’ll create support documentation for end users and level 1 IT Support Technicians, and provide level 2 support when escalations are required.
• You’ll monitor and remediate common VPN, wireless, LAN, and ISP issues using Meraki and Palo Alto networking hardware and software.
• You’ll participate in an on-call rotation schedule to provide rapid response and resolution for round the clock major production impacting events across multiple locations.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.

About You:

• You have hands-on experience designing and building an MDM and/or IAM instance from scratch
• You have 2+ years of experience supporting, troubleshooting, and enhancing an MDM, IAM, or other cloud SaaS application integrated ecosystem
• You’re skilled working with Win10, Android, MacOS, and iOS operating systems in a cloud MDM environment
• You’re skilled using scripting languages such as PowerShell, Bash, etc. to automate tasks. Bonus points if you also have experience working with APIs and application integrations.
• Huge plus if you hold a Security+ certification, and have experience in SOX compliance

Let’s do this

We're building a diverse and inclusive work environment where we learn from each other. We welcome people of diverse backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a fun place to work. Come join the community at Grove. It's a heck of a lot of fun, and we'd love to tell you more about it.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.