Field Engineer

THE COMPANY:

At PAX we strive to enhance people’s lives through exceptional cannabis experiences. Our curated set of pure full flavor pods and award-winning devices make enjoying cannabis simple and safe. For more than a decade, we have created next-generation devices that deliver enduring quality and wellness benefits through innovations in design and technology, and remain trusted by millions of consumers nationwide. We’re the #1 cannabis brand nationally with top awareness and NPS scores. Our standards allow for the safest vaporization of cannabis on the market. We are passionate about increasing well-being and joy through the power of cannabis, and we are committed to advancing opportunity through supporting social justice, access and equity in the industry.

We are incredibly excited about the tremendous growth of the cannabis industry, inspired every day by how cannabis can change lives, and fortunate for our leading position in the space. Our culture is focused on putting the consumer first, making an impact together, and also having fun along the way! Our team has helped build businesses at the intersection of consumer, technology and wellness, including Apple, Google, Tesla, Uber, GoPro, Fitbit, Constellation, Honest Company, Eaze and more. PAX is backed by leading consumer and technology investors including Tiger Global and Tao Invest, and has raised over $430MM in capital.

ROLE AND RESPONSIBILITIES:

We are searching for a reliable and well rounded Field Engineer with experience working remotely via email and Zoom as well as on-site carrying out diagnosis, troubleshooting, and failure analysis. The Field Engineer’s primary duties will include equipment installation, training, service, as well as support via email, Zoom and on-site. Your technical expertise will assist our organization in increasing client satisfaction, improving efficiency, managing risk, diagnosing problems, and complying with laws and regulations.

The ideal candidate for this role should possess excellent personal skills, technical skills, be a good communicator, and pay meticulous attention to detail. The exceptional field engineer should be able to quickly diagnose and resolve problems, improve efficiency, mitigate risk, encourage business growth, as well as enhance and sustain relationships with our clients. 

AS THE PAX LABS FIELD ENGINEER, YOU WILL:

• Routine equipment maintenance including electromechanical systems such as dispensing pumps, laser etchers, linear motors, etc 
• Site visits throughout the United States and Canada 
• Equipment installation and training 
• Equipment manufacturing at headquarters
• Equipment troubleshooting (remote and on-site)
• Scheduling virtual and in person support 
• Influencing and approving future equipment designs
• Ensuring on-site compliance of PAX equipment and operation 
• Drafting and submitting reports including site visit reports, troubleshooting reports, etc. 
• Analyzing and reporting data to cross functional teams 
• Excellent written and verbal communication with coworkers and clients 
• Providing excellent customer support and relationship management

QUALIFICATIONS: 

• Bachelor's degree in engineering or similar discipline
• 3-5 years of experience
• Must have the unrestricted right to work in the US without requiring sponsorship
• Willing to work out of the San Francisco headquarters 
• Have a valid Driver’s Licence and Passport 
• Willing to come into the office during the Pandemic
• Vaccinated or willing to get vaccinated prior to employment
• Able to travel up to 75% of the time
• Ability to work in a dynamic and team-oriented environment
• Analytical mind with strong problem solving ability and attention to detail
• Ability to work with other departments including engineering, commercial, and global supply 
• Self starter who is able to work independently with minimal supervision
• Ability to lift up to 50 pounds including tools, replacement parts, consumables etc.

PREFERRED QUALIFICATIONS: 

• Cannabis industry experience
• Experience with PLC programming (Beckhoff preferred) 
• Experience with fluid dispensing hardware 
• Experience with laser etching hardware 
• Experience with bug scrubs in software development
• Experience with Salesforce or similar CRM

 PAX LABS PERKS & BENEFITS:

• Competitive compensation, equity & bi-annual performance reviews
• Fully funded comprehensive medical, dental, and vision coverage
• 401K plan
• Generous PTO policy 
• Paid Parental Leave
• Monthly wellness reimbursement
• Cell Phone reimbursement
• Employee Purchase Program for discounted PAX devices
• Weekly catered lunch, endless snacks and beverages
• Dog Friendly HQ in the Mission District of San Francisco
• Employee Assistance Program including access to online legal support

PAX VALUES

Put Consumers First - We are here to enhance their lives. We put their needs first in everything we do. We work together to deliver unique solutions for their benefit.

Build a Community - We are active and beneficial builders of a global community. We collaborate together to support sustainability, well-being and social equity efforts—both internally and externally—to establish cannabis as a force for good.

Innovate with Passion - We are passionate about enhancing the cannabis experience by making it positive, accessible and intuitive. We set the standards, innovate for consumers and find the yes as a team. 

Be the Solution and Collaborate - We work as a team to achieve winning outcomes, knowing we each individually are the solution, but can only succeed together.

Lead with Humility and Transparency - We stay open and humble in everything we do. We value learning from each other, and cultivate transparency in our culture and products.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.