MANAGER, RETAIL FACILITIES
Remote | Retail Team | Reports to Senior Manager of Global Retail Operations
Who is Allbirds?
At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and our headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. And as a certified B Corp, we’re dedicated to making the most sustainable products we can using premium natural materials - designed for life’s everyday adventures.
Where we need help
Our retail business and team are off to a fast start and we are in need of a Facilities Manager to support our growth and increasing complexity in our retail stores across the globe. The Facilities Manager will help ensure that all of our physical stores remain high functioning for both employees and customers. From mechanical and electrical troubles, to utilities and equipment repair and everything in between. You will help us find the best preservation solutions in the shortest amount of time using data to drive thoughtful decision making and breakthrough preservation strategies. Play on the offense when managing facilities to ensure timeless locations with limited repairs.
What does the job entail?
- Manage standard upkeep, cleaning, preventative maintenance for our Retail Brick and Mortar locations with seamless and consistent execution.
- Manage repair and maintenance process, dispatch tickets, approve proposals, regular follow up to ensure jobs are completed
- Develop facility strategies, programs and processes that will scale and keep our stores high quality
- Develop and maintain key relationships through an array of vendors spanning many markets--maintenance, security, technical, cleaners, and more.
- Partner with Rtail Construction and Retail Operations team to coordinate timelines for store opening projects
- Establish and maintain high standards, policies, and processes throughout the global field organization
- Ensure facilities excellence in our stores while minimally disrupting teams and business
- Develop reporting to inform and drive action on trends and historical information.
- Review and approve proposals and invoices on a timely and consistent basis
- Enable store compliance (OSHA, ADA, Local Requirements)
- Identify and implement sustainability and energy management initiatives throughout our retail locations.
- Availability for after hour emergency management of store issues.
- Manage facilities budget and regulate spend in store.
- Develop, enhance and maintain Security and Emergency standards and practices.
What kind of person are we looking for?
- Ability to develop a strong communication strategy for seamless and consistent execution of initiatives in-store in various time zones and countries.
- Constantly seeks improvement and growth on professional outputs through feedback and self-iterations.
- Flexibility and agility to respond to quickly changing conditions and priorities.
- Independent and can deliver high quality work output with little oversight.
- Relationship driven individual--vendors and field leaders.
- Experience with support construction and refresh initiatives for a growing fleet of physical locations.
More practical skills needed:
- 5 years in a similar role within a field organization.
- Located in the following states: CA, CO, IL, MA, MN, NC, NJ, NY, PA, TX, GA, WA, or in Washington DC
- Proficient in the management and development of ServiceChannel.
- Knowledge of retail leases, maintenance contracts and materials, methods and techniques involved with the maintenance of retail stores
- Stellar attention to detail, time management and organizational skills
- Some travel required (30%)
What can we offer?
- Competitive salary + equity
- Medical/Dental/Vision insurance
- 401k employer match
- Paid parental leave
- Fitness benefits
- Discounted products
- Pup friendly office!
Diversity
Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.
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