Who is Credible?
We believe life’s changes create financial needs for people and that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, and buying a home. And most of the time, these milestones come with financial implications.
At Credible, we have built a company with the mission of bringing transparency, choice, simple processes and savings to accessing credit for life’s important moments. What you see is what you get. We are committed to being upfront, honest, and clear about your options. There are no mysteries, no hidden fees, and no secret clauses.
Credible is a fast-growing Fintech company that has world class management, has raised multiple rounds of funding, is generating significant revenue and is disrupting the lending market and helping people save money and get out of debt faster.
About the Role:
Credible is looking for a General Manager – Mortgage Operations that will be responsible for owning the management and execution of Credible’s Mortgage Operations team. Reporting to Credible’s Chief Operating Officer, this is a high-visibility role, with a clear mandate, that will have a significant impact on the company’s overall business objectives. This role will be ultimately accountable for developing and executing the vision for Credible’s Mortgage Operations, which will include all aspects of operational efficiency, technology implementation, and capacity utilization.
This role is for an ambitious individual with a background in fintech or consumer tech, and that has a track-record for being high-performing, analytical and strategically-minded. The successful candidate will be eager to step-up and embrace significant responsibility and accountability in a high-growth company, and operate within the Executive levels of the organization.
Responsibilities:
- Cross-functional coordination, development and execution of key initiatives and goals
- Ownership of the Mortgage Operations roadmap, which will leverage the domain expertise of key stakeholders in order to determine their resourcing and prioritization
- Partner with key stakeholders to identify opportunities to improve and accelerate the development of the Mortgage Operations team
- Conduct in-depth analysis and develop deep understanding of key value drivers to identify improvement areas and opportunities within Mortgage Operations
- Participate in the setting of company budgets and long-range planning
- Create a motivating cross-functional team environment
- Identify, manage, execute, and measure the impact of new projects that generate meaningful efficiencies and/or growth for the business
Education and Experience:
- 4+ years of mortgage experience, preferably within a tech-forward player in the industry
- P&L ownership experience preferred
- 10+ years of overall experience, with 5+ years of experience at a fintech or consumer tech company
- Highly detail-oriented with excellent verbal and written communications, and interpersonal skills
- Excellent presentation skills - capable of developing and delivering compelling presentations, and running efficient and productive meetings
- Highly analytical, strategic, and creative thinker with strong business acumen and modeling skills
- Possess strong operational and strategy experience, preferably at a fast-growing company
- Have a demonstrated ability to drive business results in a collaborative, cross-functional environment
- Have the ability to create structure and develop rigor in driving initiatives that are open-ended and problems that are unstructured
- CRM and LOS experience is a plus
- Can be influential within the organization to garner internal support for key initiatives
- Humble, not territorial, collaborative, high EQ and IQ
Why work at Credible?
We are a fast moving, fun-loving, seriously smart group of people who really care about impacting the lives of our customers. We empower our employees to make decisions, take risks, drive our business and make changes when we don’t get it right. These are our values:
- Exceed Customer Expectations: We provide an exceptional experience to each and every customer that compels them to share it with others.
- Take Ownership: We are trusted to make decisions that are in the best interests of our customers and our business. We think and act like owners. We care – and that makes all the difference.
- Be Curious: We are curious, ask questions, seek to understand and try new things.
- Do the Right Thing: We earn trust by being transparent, respectful and honest with each person with whom we interact.
- Get Results: Results fuel our excitement and we know how our personal accomplishments tie to the success of the company.
- Be Bold: We are courageous and take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough.
Our benefits: We offer competitive compensation, generous benefits, free food and a flexible vacation policy.
But mainly, you want to work at Credible because you believe in our mission and want to have a major role in delivering on it! We look forward to getting to know you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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