Head of Commercial Sales

Narvar is growing! We are hiring a Head of Commercial Business to lead our SMB sales team to grow our commercial customer base, leading one of two strategic focus areas for the business. You are an entrepreneurial business leader who can flex between getting close to the customer and thinking from a process standpoint to scale our growing commercial sector. You get to partner with our amazing sales team members as well as customer success, product and logistics. 

Day-to-day

• Lead the commercial sales team as a direct manager, supporting the team with coaching and problem-solving on an operational level to remove impediments to team success
• Develop and socialize process to support a quickly scaling line of business
• Partner with the team to surface customer feedback and make recommendations to product team to better support this line of business
• Work across the organization to optimize customer experience and support through automation, documentation and other approaches to scale the commercial business

What we’re looking for

• 2 years of management experience
• Track record of success leading and scaling a commercial / SMB business unit
• Expertise in transactional sales models, including process and team management
• Broad business acumen applied across a range of business functions to support partnership in a cross functional context

Bonus Points

• Retail SaaS or marketing SaaS experience
• Innate ability to empathize with the customer and translate that empathy into repeatable and scalable experiences

Why  Narvar? 

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.