Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
The Opportunity:
Implementation Managers at TrueAccord are experienced project managers with sound relationship management skills and technical wherewithal. You are comfortable operating autonomously, managing complex projects and sophisticated client relationships related to system integrations. Your role is part of the Implementation team, which is a strategic business partner to customers, facilitating their success and ensuring positive experiences from the first interaction with TrueAccord.
What You’ll Do:
- Run the entirety of the project management function for extensive Enterprise client implementations that range from weeks to several months.
- Scope, document, and track detailed system and operational requirements for client implementations including technical file integrations, new product programs, and special projects.
- Create comprehensive long-term project workstreams, tracking dependencies, mitigating project risks, and ensuring the project is delivered on-time and successfully.
- Track detailed project management tasks and issues via internal systems, and diligently update the information daily.
- Communicate regularly with sophisticated clients to understand and develop and deliver a strategic plan to implement their data and operational requirements.
- Review and understand large data files, working closely with Engineering teams to ensure successful technical requirements of the project are met, including successful mapping of extensive data via system connections or APIs.
- Cross-collaborate extensively with internal teams to understand and deliver client processes, technical requirements, and other unique client needs.
- Collaborate with other employees by providing important customer feedback, process-improvement suggestions, new troubleshooting tips and actions.
- Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!
What We’re Looking For:
- 5+ years of project management experience.
- 3+ years of software implementation experience, specifically data file exchange
- Experience managing multiple Enterprise customer projects and deadlines.
- Experience owning the implementation process from end-to-end.
- Excellent relationship management skills, especially with sophisticated customers in regulated industries with complex requirements.
- Experience collaborating with Engineering teams to map data files into systems.
- Highly skilled with internal project management (building out tracking spreadsheets, internal team cross-collaboration).
- Analytical thinker with an independent problem-solving mindset.
- Ability to work well with others to achieve the desired result.
Nice to Haves:
- PMP Certified or similar experience.
- Experience in high growth fintech or debt collections.
Benefits, Perks, and Culture
- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced, mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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