IT Manager

At Nuna, our mission is to make high-quality healthcare affordable for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why.

Nuna partners with healthcare payers, including government agencies, health plans, and employers, to turn data into learnings and information into meaning.

YOUR TEAM

Nuna IT acts as the conduit between every business and technology facing team, designing  and maintaining the operability of Nuna’s technical systems and services.  We are responsible for the productivity of all employees, respond to traditional support requests, and proactively discover opportunities to improve Nuna’s technical environment.  Our reach spans the entire company but we work particularly closely with engineering, security, office management, and facilities. Our nimble size alongside these cross-team collaborations, provide immediate opportunities for growth in a dynamic, fast-paced small company environment.

YOUR IMPACT 

This role will help ensure Nuna’s success by organizing our existing workload, interfacing directly with users to provide a seamless helpdesk experience, and working on projects to improve our efficiency.  

YOUR OPPORTUNITIES

• Collaborate with other teams and serve as the first point of contact for technical support through incoming helpdesk queries and requests.
• Increase company productivity and security by installing, modifying, repairing, organizing, and maintaining an inventory of computer hardware and software.
• Guide customers through the problem-solving process using creative diagnostic techniques and a patient, helpful attitude.
• Increase cross-team knowledge by developing and improving IT documentation.
• Provide excellent user experiences during IT onboarding and offboarding.
• Collect and communicate customer feedback and identify and participate in department improvement efforts.
• Implement creative solutions to new IT challenges, ranging from offsite event support to pandemic-related adaptation.

YOU BRING

• Enthusiasm and ability to learn new hardware and software technologies.
• Methodical, persistent, detail-oriented approach to problem solving.
• Strong written and verbal communication skills.
• Experience installing, configuring, and troubleshooting macOS, ChromeOS, and Windows. 
• Familiarity using or administering any of our current productivity tools -- G Suite, Jira Service Desk, Confluence -- or similar services. 
• Experience building IT automations.
• Understanding of basic networking concepts for troubleshooting.
• Proficiency researching difficult problems and determining the best course of action.
• Competence identifying patterns and trending issues.
• Experience leading projects and following through on requests, knowing when to escalate or ask for assistance.
• Proficiency prioritizing and fulfilling multiple concurrent requests.
• Ability to adapt to changing priorities and time-sensitive requests.
• Experience working with employees and executives in remote locations.
• Experience with at least 2 scripting languages (e.g. Python, Javascript, Bash, Ruby)
• Proficiency in a command-line environment
• Experience working with REST APIs

BONUSES

• Experience with office AV systems.
• Experience supporting offsite company events.
• Experience installing, configuring and troubleshooting Linux.