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IT Support Coordinator

Posted 3 Days Ago

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Hiring Remotely in Remote, OR

Remote

Junior

The Role

The IT Support Coordinator will provide remote helpdesk support for LatAm users, manage IT requests and tickets, facilitate onboarding and offboarding, oversee laptop and IT equipment management, maintain meeting room technology, and help build a knowledge base for self-service capabilities.

Summary Generated by Built In

At Kin + Carta, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts with our Kin. That’s why we’re proud of: 
<ul>
<li style="font-weight: 400;"><a href="https://www.kinandcarta.com/en-us/careers/life-at-kin-and-carta/?utm_source=TA_email&utm_medium=retargeting&utm_campaign=EmployerBrand&utm_content=job_description" target="_blank">The life we create within our virtual walls, every day</a></li>
<li style="font-weight: 400;"><a href="https://www.kinandcarta.com/en-us/insights/2024/02/international-great-place-to-work-certification/?utm_source=TA_email&utm_medium=retargeting&utm_campaign=EmployerBrand&utm_content=job_description" target="_blank">Being Great Place to Work certified in all eligible countries</a></li>
<li style="font-weight: 400;"><a href="https://www.valtech.com/en-us/work/" target="_blank">The work we’ve done with some of the world’s most innovative companies</a></li>
</ul>
<h3>The role</h3>
We are looking for an IT Support Coordinator to own the IT support responsibilities for our Buenos Aires, Argentina office. The ideal candidate for this role will have a background in IT support and service desk with a desire for continuous learning and a passion for innovation.
<h3>Role responsibilities</h3>
<ul>
<li style="font-weight: 400;">Delivering remote helpdesk support to our LatAm user base, helping to triage, diagnose hardware and software issues and administer software, systems, and tools (e.g. Google Workspace, Microsoft 365, Slack, Zoom, Jira, Miro, macOS, Windows 10 + 11)</li>
<li style="font-weight: 400;">Managing requests and tickets using our ITSM ticketing system (Freshservice & Jira Service Desk), responding and resolving in line with our team’s SLAs</li>
<li style="font-weight: 400;">Onboarding and offboarding of new hires to our software and systems</li>
<li style="font-weight: 400;">Deployment, management, and asset tracking of laptops and other IT equipment associated with your region</li>
<li style="font-weight: 400;">Maintain the functionality of meeting rooms tech and cables/adapters (conference rooms, audio, visual)</li>
<li style="font-weight: 400;">Building our knowledge base, creating user documentation, and developing our self-service capabilities</li>
<li style="font-weight: 400;">Sharing knowledge and collaborating with our newly-formed global Connective Digital Services team</li>
</ul>
<h3>Minimum qualifications</h3>
We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
<ul>
<li style="font-weight: 400;">2 + years experience in an IT support role (service desk)</li>
<li style="font-weight: 400;">Knowledge/experience with macOS, Windows, and SaaS administration and support</li>
<li style="font-weight: 400;">Knowledge/experience with Microsoft 365 applications & ecosystem, Entra ID, Intune, etc.</li>
<li style="font-weight: 400;">Understanding of network infrastructure and protocols (Wireless, LAN, WAN, VPN).</li>
<li style="font-weight: 400;">iOS and Android devices troubleshooting skills. </li>
<li style="font-weight: 400;">Advanced English skills.</li>
</ul>
<h3>Preferred qualifications</h3>
<ul>
<li style="font-weight: 400;">Strong customer service mindset</li>
<li style="font-weight: 400;">Demonstrated aptitude for continuous learning and innovative thinking</li>
<li style="font-weight: 400;">Ability to work independently with little direction, and also in a team environment</li>
<li style="font-weight: 400;">Strong written, oral, and interpersonal skills with a demonstrated ability to communicate with internal staff</li>
<li style="font-weight: 400;">Ability and willingness to provide occasional support off-hours when necessary</li>
<li style="font-weight: 400;">An awareness of information security best practices</li>
<li style="font-weight: 400;">Jamf Pro and Intune/Endpoint Manager experience is a plus</li>
<li style="font-weight: 400;">2+ years experience administering Microsoft 365</li>
<li style="font-weight: 400;">Experience working to ITIL practices</li>
</ul>
<h3>About Kin + Carta</h3>
Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better #ForEveryone. We build digital solutions that connect people, data and technology for some of the world’s most influential companies. We are committed to <a href="https://www.kinandcarta.com/en-us/idea/" target="_blank">Inclusion, Diversity, Equity and Awareness</a> and keep focus towards balancing our triple bottom line across people, the planet and profit.
After submitting your application, you will hear from a member of our Talent Acquisition team if your skills and experience are a match for the position. Be mindful of recruitment fraud by only replying and engaging with email contacts that end with the '@kinandcarta.com' domain.
We strive to create an inclusive environment for all candidates. If you have any specific requirements or need reasonable adjustments to participate in the application or interview process, please let us know at [email protected].