In today’s software-centric economy, speed is everything. The pressure to deliver more, faster, falls squarely on development teams. Sauce Labs accelerates software development by removing testing as a bottleneck. We run the world's largest cloud-based platform for automated and live testing cloud to ensure that the web and mobile applications people use everyday work flawlessly on any browser or device.
The IT Technician role at Sauce Labs is going to have a key role in our IT team. This role will work with site leaders and global leaders to build out a world class IT infrastructure. This role has the opportunity to make an impact in a rapidly growing and scaling business.
Responsibilities:
- Install and configure hardware and software components to ensure usability
- Troubleshoot hardware and software issues
- Application administration workflows, keeping user permissions up-to-date
- Implement and maintain security measures
- Organize and support full cycle inventorying
Required Skills:
- At least 1 years working in IT/service desk role
- Excellent ticket system skills and strong ability to prioritize tasks according to business needs
- Experience with some if not all of the following programs: Okta, GSuite, Zoom, Atlassian Confluence / Jira, MacOS/Jamf, Windows/MobileIron, Linux, Bettercloud
- Technically literate whilst being capable of simplifying concepts for non-technical users
- Aptness for problem solving and an interest in investigating solutions
- Strong belief in “customer” satisfaction
- Strong Audit skills
- Ability to Support in office IT efforts such as cabling and Desk Setup.
- Ability to work independently as part of a Global Team
- Desktop support experience, macOS support, Windows support
- Basic network fundamentals
- Application administration workflows, Adding, Deleting, Assigning Permissions
- Solid written and oral communication skills
- Basic network troubleshooting experience
Security responsibilities at Sauce: At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.
Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.
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What We Do
Sauce Labs provides the world’s largest continuous testing cloud for web and mobile applications. Co-founded by the creator of Selenium, Jason Huggins, and first to market with a cloud-based automated test execution platform back in 2008, Sauce Labs continues to be the experts in continuous testing.
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