Manager, Account Management

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 275,000 neighborhoods across 11 countries.

Meet your Future Neighbors

Nextdoor's Business Solutions team is a diverse, hungry, and strategic group of neighbors focused on partnering with national and regional brands to connect them with our community of members through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted connections both internally as well as with our partners in order to drive campaigns and executions that add value to our members' lives while simultaneously driving results for our brand partners. We believe that in order to succeed we must attract and develop smart, capable, and passionate employees, while also creating an inclusive environment where they know they belong, and will thrive and grow. Diversity of all forms - abilities, age, ethnic backgrounds, races, career experiences, and more – are the foundations of how we're building a kinder world through our communities and neighborhoods. We value diverse perspectives and we champion workspaces and professional environments where everyone’s voice is heard, where all backgrounds are respected, celebrated, and where you can be 100% you every day. 

The Impact You’ll Make

Nextdoor’s Advertising Solutions team partners with national and regional brands to connect them with our hyper-local community of neighbors across the United States through our suite of advertising products. We are seeking a results-oriented and strategic leader to manage, develop, and grow the Account Management team. You’ll bring a passion for driving customer value and business outcomes. You also enjoy building processes that scale, creating a culture of accountability, and motivating and inspiring your team to excellence. If you're great with people, insanely detail-oriented, and a creative problem solver come join our ‘hood!

Your responsibilities will include: 

• Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise  
• Identify areas of skill development; grow and develop Account Managers through strong mentorship 
• Collaborate with Account Management, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers 
• Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
• Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
• Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
• Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
• Be the main point of escalation and advocate for your team, vertical, and customers
• Collaborate with leadership to strategize and execute the long-term vision for the Account Management team   

What You’ll Bring To The Team

• 8+ years in the digital media space; 5+ years managing a client services team
• Strong mentoring, coaching, and people management skills
• Ability to thrive in a fast-paced environment and adaptable to change
• Ability to lead multiple projects while maintaining strong attention to detail
• Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
• Passion for building and transformation; excited to grow with the company
• Strong understanding of campaign strategy, management, and optimization within a biddable environment
• Self-motivated and comfortable dealing with ambiguity
• Positive attitude and team-oriented mentality
• Curiosity, hunger to learn, and passion for problem-solving
• A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods

Bonus Points

• Previous leadership experience within the Mid Market vertical and/or customer service for a demand-side platform 
• Experience working with performance-driven customers and optimizing DR KPIs

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.