Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
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Manager, Sales Development Representative
Our Sales Development team is growing and we are looking for a Manager of Sales Development to coach, mentor, hire and grow the team. In this role you will coordinate cross-functionally with marketing, sales, enablement and sales operations with the main goal to drive pipeline generation and revenue for the business, as well as helping to mold and foster future AE’s and leaders in our sales org.
What You'll Do
- Hire, manage, mentor, and train the team of Sales Development Representatives
- Collaborate with Recruiting to interview and hire hardworking SDRs, and Sales Enablement to execute onboarding and continuous enablement of SDRs
- Develop, maintain, and optimize SDR processes for outbound prospecting, including individual & team best practices
- Analyze team and individual metrics to maximize efficiency and productivity
- Motivate individuals and team to exceed objectives through coaching, regular broadcast of results, and creative incentives to meet all goals
- Identify ways to increase the quality and quantity of opportunities sent to Account Executives, tracking the handoff process and progress of opportunities through the Salesforce pipeline
- Work collaboratively with Sales Leaders to ensure strategic SDR support of specific initiatives and the overall growth of revenue and margin expansion
- Mentor and develop SDRs to achieve their weekly/monthly activity metrics, and improve their opportunity sourcing and close rates. Conduct regular performance reviews to ensure SDRs are achieving targets and developing skills that will prepare them for their next role
- Learn to coach the value of Fastly products and services to new SDRs and to encourage a full understanding of Fastly technology
What We're Looking For
- 3+ years of SDR/ SaaS sales experience as a top performer and/or minimum of 2+ years of sales enablement and sales training
- Passionate about coaching, mentorship and team management
- Detail-oriented, with excellent written and oral communication skills
- Ability to write clear, concise communication for internal and external audiences
- Mentoring skills - ability to identify strengths and gaps, and develop strategies for continual improvement. Motivated by helping people grow.
- Knowledge of Salesforce and how to coach teams to optimize the use
- Able to work across the organization with a diverse team
- Self-starter and hard worker who is at home in a fast-paced sales environment
- Ability to organize and make sense of significant quantities of lead and data flow
- Position can be based in New York or San Francisco
- BA in Business and/or Sales & Marketing experience preferred.
In accordance with applicable law, Fastly’s minimum base pay for this role if hired in Colorado is $xxx per year [hourly rate for this role if hired in Colorado is $xx/hr], [if sales role, please include: with the ability to earn commissions]. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.
Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:
- Health benefits (medical, dental, and vision)
- Medical: Cigna or Kaiser available
- Retirement benefits and employer match
- Life Insurance (Basic and Voluntary Life)
- Short & Long Term Disability with a buy-up LTD option
- Voluntary Accident & Critical Illness benefits
- Flex Spending Accounts & Mass Transit benefits
- Open Vacation Policy
- Sick Time
- Generous leave benefits (medical, maternity, paternity, and personal)
- Paid wellness days
- Employee Assistance Program
- Learning & reimbursement program stipend
- Mobile and internet allowance
- Wellness stipend
- Pet insurance
Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.
Why Fastly?
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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
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We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
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We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.
Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
What We Do
Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust the Fastly edge cloud platform to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destina
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