Who is Credible?
We believe life’s changes create financial needs for people and that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, and buying a home. And most of the time, these milestones come with financial implications.
At Credible, we have built a company with the mission of bringing transparency, choice, simple processes, and savings to accessing credit for life’s important moments. What you see is what you get. We are committed to being upfront, honest, and clear about your options. There are no mysteries, no hidden fees, and no secret clauses.
Credible is a fast-growing Fintech company that has world class management, has raised multiple rounds of funding, is generating significant revenue, and is disrupting the lending market and helping people save money and get out of debt faster.
About the Role:
We are looking for a highly detail-oriented person who loves digging deep into processes and figuring out ways to make them better! The candidate must be committed to understanding all touchpoints in the mortgage customer journey and ensuring that communications are being delivered as expected. They will help build new marketing campaigns to support revenue initiatives. Your responsibilities will range from the qualitative (such as proof-reading creative) to the quantitative (reviewing reports and analysing trends) to the technical (guiding the build of new fields to enhance the user experience). You’ll work across departments by supporting the mortgage operations team, with guidance from skilled marketing mentors. You have a passion for problem solving customer needs by utilizing marketing channels, to ultimately deliver ambitious revenue goals. This role will make a valuable contribution to the success of our mortgage programs and is a great way to build your marketing career.
Responsibilities:
- Project manage new mortgage operations communication initiatives and issue resolution
- Subject matter expert understanding all customer touchpoints and associated communications for the mortgage product - particularly lower funnel experiences - with a focus on our mortgage journey
- Document existing processes, collaborate across teams including Product, update branding, suggest and implement improvements to the lower funnel user experience
- Design reporting dashboards in Looker (a data visualization tool) to monitor email performance
- Review daily dashboards to ensure all emails, including triggered/automated emails, are being sent and identify trends
- Deep dive into discrepancies between predicted and observed email volume
- Troubleshoot and resolve email delivery issues, including working with business partners (Salesforce Admin, Product, Engineering)
- Support launch of new email campaigns including proof-reading, link testing, and data QA
- Work with Business Intelligence team to define and QA data for new campaigns
- Work with BI, Salesforce Admin, Product and Engineering team to incorporate new fields and triggers needed to optimize email campaigns
- Ensure that email communications are meeting the needs of Mortgage and CS teams, and other stakeholders
- Assist with mapping new communications roadmaps and support implementation and monitoring of other channels (e.g. SMS, Display retargeting)
Education and Experience:
- 3-4 years experience in a detailed oriented and data-driven role
- Project management / experience pulling together cross-functional teams
- Email test ideation and A/B testing
- Proactive troubleshooter, digging deep into data and communication discrepancies
- Tenacious problem solver, working across business units to resolve issues
- Experience bridging the gap between Marketing, BI, Product, and Engineering
- Proofreading
- MS Excel / Google sheets
- Analytical / love data
- Commitment to treating your coworkers with respect and fostering a collaborative work environment
Nice to Have:
- Experience with Looker or Tableau
- A/B testing
- Copywriting
- Financial services experience (especially in the lending space / mortgage)
- Sense of humor
Why work at Credible?
We are a fast moving group of people who really care about impacting the lives of our customers. We empower our employees to make decisions, take risks, drive our business, and make changes when we don’t get it right. These are our values:
- Exceed Customer Expectations: We provide an exceptional experience to each and every customer that compels them to share it with others.
- Take Ownership: We are trusted to make decisions that are in the best interests of our customers and our business. We think and act like owners. We care – and that makes all the difference.
- Be Curious: We are curious, ask questions, seek to understand, and try new things.
- Do the Right Thing: We earn trust by being transparent, respectful, and honest with each person with whom we interact.
- Get Results: Results fuel our excitement and we know how our personal accomplishments tie to the success of the company.
- Be Bold: We are courageous and take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough.
Our benefits:
We offer competitive compensation, generous benefits, free food, and a flexible vacation policy. But mainly, you want to work at Credible because you believe in our mission and want to have a major role in delivering on it! We look forward to getting to know you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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