Who is Credible?
We believe life’s changes create financial needs for people and that the traditional financial system often puts up unnecessary obstacles. People celebrate major milestones like going to college, getting married, and buying a home. And most of the time, these milestones come with financial implications.
At Credible, we have built a company with the mission of bringing transparency, choice, simple processes, and savings to accessing credit for life’s important moments. What you see is what you get. We are committed to being upfront, honest, and clear about your options. There are no mysteries, no hidden fees, and no secret clauses.
Credible is a fast-growing Fintech company that has world class management, has raised multiple rounds of funding, is generating significant revenue, and is disrupting the lending market and helping people save money and get out of debt faster.
About the Role:
The Operations Analyst will be responsible for supporting Credible’s mortgage lending systems. You will help drive process efficiency and system optimization by identifying areas of improvement for our Product and Product Operations teams, and research and document requirements for new features. You will function as the systems SME to support our Mortgage Operations team and troubleshoot software-related issues.
Responsibilities:
- Work cross-functionally to provide support for the production team
- Troubleshoot and resolve technical issues in production environments
- Work with development and IT teams to provide application tool support
- Work closely with product and engineering to help test new feature requests and fixes for bugs
- Participate in the management of JIRA processes for all systems
- Manage multiple projects and be accountable for their progress throughout the development lifecycle
What you will bring to the position:
- Demonstrated oral and written communication skills
- Demonstrated research and analytical skills
- Ability to professionally interface with outside vendors
- Ability to work on multiple tasks simultaneously and switch gears quickly
- Highly self-motivated and detail oriented, you ask the right questions to get to the root of complex issues
- Strong organizational skills; understanding of how separate software components form a coherent system
Education and Experience:
- Bachelor's degree or 1-2 years of related experience and/or training required; or equivalent combination of education and experience
- Ability to manage multiple projects at the same time and shift priorities quickly
- Experience using JIRA, proficient in Excel, some Python, SQL or other DB interface tools
- Knowledge of the mortgage origination process and 2-3 years experience in the mortgage industry
Nice to Have:
- Experience with Salesforce or related CRM software
- Familiarity with SumoLogic or similar DevOps tools
- Experience with API implementation and testing
Why work at Credible?
We are a fast moving group of people who really care about impacting the lives of our customers. We empower our employees to make decisions, take risks, drive our business, and make changes when we don’t get it right. These are our values:
- Exceed Customer Expectations: We provide an exceptional experience to each and every customer that compels them to share it with others.
- Take Ownership: We are trusted to make decisions that are in the best interests of our customers and our business. We think and act like owners. We care – and that makes all the difference.
- Be Curious: We are curious, ask questions, seek to understand, and try new things.
- Do the Right Thing: We earn trust by being transparent, respectful, and honest with each person with whom we interact.
- Get Results: Results fuel our excitement and we know how our personal accomplishments tie to the success of the company.
- Be Bold: We are courageous and take risks that scare us. Our enthusiasm for experimenting is how we will find the next breakthrough.
Our benefits:
We offer competitive compensation, generous benefits, free food, and a flexible vacation policy. But mainly, you want to work at Credible because you believe in our mission and want to have a major role in delivering on it! We look forward to getting to know you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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