Order Management-Account Services Specialist

THE COMPANY:

At PAX we strive to enhance people’s lives through exceptional cannabis experiences. Our curated set of pure full flavor pods and award-winning devices make enjoying cannabis simple and safe. For more than a decade, we have created next-generation devices that deliver enduring quality and wellness benefits through innovations in design and technology, and remain trusted by millions of consumers nationwide. We’re the #1 cannabis brand nationally with top awareness and NPS scores. Our standards allow for the safest vaporization of cannabis on the market. We are passionate about increasing well-being and joy through the power of cannabis, and we are committed to advancing opportunity through supporting social justice, access and equity in the industry.

We are incredibly excited about the tremendous growth of the cannabis industry, inspired every day by how cannabis can change lives, and fortunate for our leading position in the space. Our culture is focused on putting the consumer first, making an impact together, and also having fun along the way! Our team has helped build businesses at the intersection of consumer, technology and wellness, including Apple, Google, Tesla, Uber, GoPro, Fitbit, Constellation, Honest Company, Eaze and more. PAX is backed by leading consumer and technology investors including Tiger Global and Tao Invest, and has raised over $430MM in capital.

ROLE AND RESPONSIBILITIES:

PAX is seeking an Order Management Representative to support our fast-growing operations with experiences in a relevant field, such as sales, sales operations, or customer support. This candidate must be an excellent communicator, comfortable working with our customers and partners to facilitate a smooth sales process. Additionally, this person will work extensively with PAX Sales & Commercial, Finance / Accounting, Supply Chain, and other cross-functional peers. 

As the PAX Order Management-Account Services Specialist, you will:

• On a daily basis, you will support Pax’s internal and external customers by:
• Perform order fulfillment activities of all eligible Pax Products.
• Review customer accounts for accuracy and completeness to ensure customer requests and changes are processed correctly
• Ensure all customers, distributors, and partners are up-to-date with compliance documentation
• Facilitate dispensary, distributor, and partner support and order fulfillment on a daily basis using available resources and tools
• Complete and manage daily global operational account activities (creation, maintenance, troubleshooting) in systems of record for all customers, distributors, and partners
• Provide cross-functional support when necessary (shipment support and tracking, RMAs,  open/past due invoice collection)
•  
• Possess the ability to adapt and work efficiently in a rapidly changing and dynamic environment; ability to manage multiple simultaneous tasks while maintaining a full understanding of an area of specialization. 
• Communicate effectively and positively under challenging circumstances.
• Be flexible, listen, assess, and re-prioritize daily as the work may fluctuate between quick resolution or lengthy negotiation
• Use a curious mindset to think critically, troubleshoot, and solve complex problems
• Promote internal and external adoption of our B2B sales portal, facilitate the onboarding and training of our customers for the best possible user experience
• Ensure all new accounts uploaded to SFDC/SOR
• Work closely with Global Supply Chain to ensure partner product availability/shipping requirements
• Utilize CRM, ERP, and Business Tools as part of daily activities
• Influence PAX’s business tool requirements to effectively drive continuous improvement and automation of PAX processes and systems
• Ability to work independently on required projects as well as collaboratively with other teams

QUALIFICATIONS: 

• 3+ years experience in a related sales, customer service, or order fulfillment field (finance, business analytics, sales operations, etc.)
• Functional experience using SalesForce.com or other CRM systems
• The ability to work effectively with Excel (formulas) and Google Suite is key
• Understanding of Cannabis industry compliance requirements nice to have
• Strong communication (verbal, written) and presentation skills
• Ability to work independently, manage multiple concurrent projects, and drive initiatives in a cross-functional environment
• A proactive, positive individual with attention to detail and comfortable multi-tasking on a daily basis
• Process-oriented and makes data-driven sound decisions 

EDUCATION

• Bachelor's degree or relevant work experience

 PAX LABS PERKS & BENEFITS:

• Competitive compensation, equity & bi-annual performance reviews
• Fully funded comprehensive medical, dental, and vision coverage
• 401K plan
• Generous PTO policy 
• Paid Parental Leave
• Monthly wellness reimbursement
• Cell Phone reimbursement
• Employee Purchase Program for discounted PAX devices
• Weekly catered lunch, endless snacks and beverages
• Dog Friendly HQ in the Mission District of San Francisco
• Employee Assistance Program including access to online legal support

PAX VALUES

Put Consumers First - We are here to enhance their lives. We put their needs first in everything we do. We work together to deliver unique solutions for their benefit.

Build a Community - We are active and beneficial builders of a global community. We collaborate together to support sustainability, well-being and social equity efforts—both internally and externally—to establish cannabis as a force for good.

Innovate with Passion - We are passionate about enhancing the cannabis experience by making it positive, accessible and intuitive. We set the standards, innovate for consumers and find the yes as a team. 

Be the Solution and Collaborate - We work as a team to achieve winning outcomes, knowing we each individually are the solution, but can only succeed together.

Lead with Humility and Transparency - We stay open and humble in everything we do. We value learning from each other, and cultivate transparency in our culture and products.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.