Product Manager, Feedback

Maps are no longer static. Our maps represent the ever-evolving world, accessing, aggregating, and adapting anonymous data from millions of sensors and phones in real-time. Mapbox has the exciting opportunity to power devices and products across the next frontier in location-based data, such as Internet of Things and AR/VR.

Whether you’re watching the delivery of your grocery order on Instacart, looking at a gym on ClassPass, sending your snaps on Snapchat, tracking your personal best on Strava, monitoring your gas budget on Metromile, or checking today’s forecast on The Weather Channel, Mapbox is the location and maps within those apps. We’re changing how people move by live-mapping the world. We are the developer platform for location.

What We Do

The RAVE Feedback team is the voice of our users for Mapbox -- drivers and search users. We are uniquely positioned to first-hand hear negative driver experience and have the opportunity to ensure that it does not happen more than once. We ensure our insights translate to tangible improvements in our products, and influence the future product roadmap to deliver a world-class routing and search experience to users. Our team obsesses about creating a connected and engaging driver experience -- one that instills confidence among drivers in Mapbox's commitment to quality, showcases our capabilities to listen intelligently, and actually see real-time updates to the map.

What You’ll Do

We are seeking a Product Manager based in Minsk, Belarus to partner with a passionate group of Engineers and Data specialists, and a wide-variety of internal stakeholders at Mapbox around the world. You will own the product roadmap and development for Improve the Map, as well as the internal tools, systems, and infrastructure powering our Feedback Service for customers using Mapbox Maps, Search, Navigation APIs/SDKs globally.

• Product Analysis. You continuously and efficiently evaluate our Feedback products against those of competitors, trends, and customer demand and feed your insights to drive greater adoption, and satisfaction. 

• Set/Own Strategic Road Map. You proactively contribute towards defining strategic product enhancements for the Feedback service, development of a forward looking, innovative roadmap with Product leadership, and reporting against the roadmap.

• Collaboration. You are able to collaborate across, Data specialists in RAVE, Engineers in RAVE Tooling, the RAVE Product org in Minsk and stakeholder across Mapbox to ensure our goals and objectives are aligned across stakeholder groups, and we meet our overall product objectives.

• Product Life-cycle Management. You contribute proactively in identifying new product opportunities, ways to drive service improvements and value to our customers. As you do this, you formulate and own key KPIs for regularly tracking the health of your product area and taking action.
• Operational Planning. Actively contribute to the development of our Operational Plan, and participate in the company-wide Operational Planning process with leaders and stakeholders from across Mapbox worldwide.

What We Believe are Important Traits for This Role

• You are self-directed, driven, and sharp
• You can create and communicate strategic, multi-faceted relationships and business plans with key partners
• Product Management experience, derived from at least 3+ years of working as a technology product manager: requirements, planning, value articulation, pricing, competitive analysis
• You are able to make good decisions in ambiguity that consider the whole picture and relevant tradeoffs
• You bring a strong combination of business savvy and technology understanding
• You are curiosity to learn internal and external customer pain, behavior and competitive offerings
• You have the ability to communicate verbally and in writing both to technical engineering audience
• Bonus: You are knowledgeable in geolocation data, geolocation data processing, and data science algorithms.
• Bonus: You have an understanding of enterprise software technology stacks, data processing, cloud platforms.  The understanding may be gained as a former developer/software engineer or product manager for enterprise software products.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.
• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 

Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity