Product Manager, Merchant

About the Team

We are looking for an experienced Product Manager to join a rapidly growing team that is laser-focused on empowering merchants by allowing them to reach new consumers, grow their businesses, and benefit from incremental sales.

About the Role

As a product leader on the Merchant team, you'll collaborate with a talented team of engineers, designers, data scientists, operators, and sales to deliver products that help merchants join DoorDash and achieve success when they're onboarded on our platform. Your work will support businesses of all sizes, help them grow, and ensure consumers can always find what they want on DoorDash.

Given the three-sided nature of our business, this leader will not have the luxury of having tunnel-vision for any one area; rather, you will need to think holistically and understand the business deeply to set the right long term strategy for the company.

You will talk with consumers, dashers, and merchants around the world to understand their unique needs. The role demands a mix of entrepreneurship, cross-company collaboration, and well-honed product judgment.

If you're an experienced builder of great products who thrives on making major customer and business impact in a fast-paced environment, we would love to hear from you.

You're excited about this opportunity because you will…

• Work with cross-functional partners and executive stakeholders to set and communicate product vision, strategy, and roadmap.
• Own and deliver on product and business objectives.
• Identify the biggest problems to solve and ruthlessly prioritize them. Drive new feature development from start to finish.
• Run user research, usability studies, data-driven experiments to develop deep customer empathy and inform product direction.
• Establish, monitor, and measure success metrics for your products. Consistently integrate behavior data and customer feedback into key product decisions.
• Communicate product plans, benefits, and results to all audiences - within teams, company, to users, press, etc.

We're excited about you because…

• 5+ years of direct product management experience, with a strong track record of shipping consumer or business products that customers love.
• Natural ability to make stuff happen around you through influence. You handle chaos, ambiguity, and complexity in a detailed and organized way.
• You have experience working in a highly cross-functional environment and can build products that require coordination across various teams.
• "Spidey-sense" product instincts and an ability to balance user and business impact.
• Strong interest in logistics, online-to-offline, on-demand services, transportation, marketplaces is a plus
• Beyond shipping new products, you teach, mentor, or otherwise help other product managers
• Previous experience working on B2B products is a plus.

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that  people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.