PT Operations Associate

Hinge Health is building the world’s most patient-centered Digital Musculoskeletal (MSK) Clinic™. It is now the leading Digital MSK Clinic, used by four in five employers and 90% of health plans with a digital MSK solution. Hinge Health reduces MSK pain, surgeries, and opioid use by pairing advanced wearable sensors and computer vision technology with a comprehensive clinical care team of physical therapists, physicians, and board-certified health coaches. Hinge Health’s HingeConnect integrates with 750,000+ in-person providers and enables real-time interventions for elective MSK surgeries, driving proven medical claims reduction. Available to millions of members, Hinge Health is widely trusted by leading organizations, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com.

The Physical Therapy Operations Associate is responsible for supporting Hinge Health Physical Therapists (PTs) with patient management workflows and helping them provide care efficiently at scale. The Associate will identify patients who need PT attention and escalate them on-time using internal tools, work with patients and physicians on collecting the appropriate documentation, and support other administrative PT workflows. The Associate will also help improve the efficiency of our processes and provide recommendations on required tools to the Product team responsible for building them.

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What You'll Accomplish

• Caseload Management: You support Physical Therapists with caseload management by identifying users who need support and escalate them leveraging internal tools.
• Correspondence: You regularly work with patients and their physicians to ensure we have the necessary documents (e.g., signed Rx) to provide tele-health services.
• Support: You build a strong working relationship with our Physical Therapists and support them with the summaries and reports they need to provide care at scale.
• Continuous Improvement: You look out for inefficiencies in the current processes and regularly suggest ways in which we can improve.

What We're Looking For

• Program and product: Intimate understanding of the HH program and workflows to be able support continuous improvement of internal processes.
• Internal tools: Possess knowledge of or willingness to learn how to use internal tools (Admin panel, Helpscout, Mode/Tableau, Google sheets/docs etc.) to be able to complete daily tasks and assist others.
• Collaboration: Able to collaborate effectively with physical therapists, internal stakeholders, and leadership during projects or when resolving issues/problems.
• Resourceful: Adept at finding creative solutions to problems, shares learnings with the team and creates resources to continuously level up the team as a whole.
• Takes Initiative: Can proactively assess situations and determine an action plan of how to address the situation accordingly. Takes appropriate action promptly and leads by example.
• Time management: Effective at managing their own time. Understands how timeliness of their actions impacts the team, cross collaboration efforts, and the business.

What Shapes Our Company

• Trust: We trust our teammates to always act in the team and company’s best interest. 
• Hustle: We’re creative, we’re unrelenting, we find a way.
• Effective communication: We’re prompt and concise. 
• Learn-it-all (vs know-it-all): We’re always willing to learn. 
• Frugal: We don’t waste money and especially not time.

What You'll Love About Us

• Competitive compensation with meaningful equity
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• Flexible PTO
• FSA/HSA accounts
• Family & fertility benefit through Maven Clinic
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Hinge Health is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your Recruiter and we'll work with our accommodations team to evaluate your request.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hinge Health is an E-verify employer

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Hinge Health is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your Recruiter and we'll work with our accommodations team to evaluate your request.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hinge Health is an E-verify employer