MusicPlay Analytics

Renewal Manager - AMER

Posted 5 Days Ago

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Hiring Remotely in Remote, OR

Remote

Mid level

Other

The Role

The Renewal Manager is responsible for managing the renewal process for existing customers, achieving high retention rates, and collaborating with various teams to ensure customer satisfaction and success. Key tasks include negotiating renewals, maintaining customer relationships, and improving retention metrics.

Summary Generated by Built In

<h4>About the Team</h4>
The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative approach and a mindset that we are better together.
<h4>About the Role</h4>
The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers.
<h4>What you’ll do</h4>
<ul>
<li>Own the renewal process from initiation to close</li>
<li>Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process</li>
<li>Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities</li>
<li>Defend and improve customer retention metrics</li>
<li>Suggest improvements to current processes/workflows and work cross-functionally to implement and enable</li>
<li>Work with our distributed team to produce an extraordinary customer experience</li>
<li>Maintain an accurate 120-day forecast</li>
</ul>
<h4>What you’ll need</h4>
<ul>
<li>3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts</li>
<li>Negotiating renewals with customer on price, license count product offering and license model</li>
<li>Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives</li>
<li>Collaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teams</li>
<li>Change agent: Quick learner and can work effectively in a fast-paced and evolving organization</li>
<li>Detail and process oriented</li>
</ul>
<h4>What's in it for you</h4>
<ul>
<li style="font-weight: 400;">401k matching + Competitive equity package</li>
<li style="font-weight: 400;">Excellent Medical, Dental and Vision health benefits</li>
<li style="font-weight: 400;">Fertility & Family Forming Benefits</li>
<li style="font-weight: 400;">Flexible time off</li>
<li style="font-weight: 400;">Lunch, snacks and drinks provided in the office</li>
<li style="font-weight: 400;">Wellbeing benefit and WFH equipment allowance</li>
<li style="font-weight: 400;">Annual learning and development allowance to grow your skills and career</li>
<li style="font-weight: 400;">Up to $2,000 of charitable donation matches each year</li>
</ul><div class="content-conclusion"><h4>About Miro</h4>
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro: 
<ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">Youtube: <a class="c-link" href="https://www.youtube.com/@lifeatmiro" target="_blank" data-stringify-link="https://www.youtube.com/@lifeatmiro" data-sk="tooltip_parent">https://www.youtube.com/@lifeatmiro</a></li>
<li data-stringify-indent="0" data-stringify-border="0">Blog: <a class="c-link" href="https://miro.com/careers/life-at-miro/all/" target="_blank" data-stringify-link="https://miro.com/careers/life-at-miro/all/" data-sk="tooltip_parent">https://miro.com/careers/life-at-miro/all/</a></li>
<li data-stringify-indent="0" data-stringify-border="0">Instagram: <a href="https://www.instagram.com/mirohq/">https://www.instagram.com/mirohq/</a></li>
</ul>
<hr>
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its <a href="https://miro.com/legal/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy</a> found <a href="https://miro.com/legal/recruitment-privacy-policy/" target="_blank">here</a>. </div>