Relationship Manager

HouseCanary is creating a more efficient real estate marketplace, where its trusted property valuations help consumers and investors enjoy a frictionless experience in buying, financing, and improving their homes. By working directly with institutional investors, HouseCanary already powers more than $200 million in real estate transactions each month. Through partnerships with leading financial institutions, HouseCanary’s ComeHome platform will enable consumers to close on more than $100 billion of real estate transactions this year. HouseCanary recently raised $65M in Series C funding as our team continues our hyper-growth. Founded in 2013, HouseCanary has built its reputation on developing unique analytics for the $30.7 trillion residential real estate market, based on big data and refined through machine learning. By combining this technology with its nationwide brokerage, HouseCanary is uniquely positioned to connect investors and consumers alike to the information that they care most about in an effort to modernize and streamline the home buying and home ownership process.

We're seeking a hands-on Relationship Manager to lead partnerships with a small set of business critical accounts. You will partner with key points of contact across these organizations to onboard and train them on our products, assess their needs, recommend new products, and drive a positive overall relationship.

What you'll do:

• Drive increased cross-sell, upsell, and renewal revenue,along with strong NPS scores, and customer referenceability
• Oversee client operations and serve as primary point of contact
• Partner cross-functionally to organize internal resources to solve client business challenges
• Own a book of customer accounts (new and existing) to oversee platform training and adoption, along with the development of best practices
• Develop and execute customer success plans, and track and report on key metrics for customer adoption and success
• Become a subject matter expert on HC product offerings and services
• Communicate product, service and industry updates to clients

What you have:

• 3+ years of experience in SaaS client/customer success, strategy consulting, or consultative sales
• Experience managing client relationships at a technology and/or professional services firm
• Expertise managing relationships and agendas across multiple divisions of corporations
• Demonstrated experience working with a technology-focused implementation and roll-out
• Ability to build world-class client success team
• Strong client empathy, a deep understanding of value drivers, and a passion for solving complex business problems
• Analytical mindset with a data-driven approach to partnerships
• Familiarity with our existing tools (SalesForce, Excel, JIRA, Slack, PowerPoint, Tableau), and an interest in learning other internal tools as they’re developed
• Ability to travel to client engagements

Special consideration for:

• Knowledge of the real estate market mortgage lending, capital markets and GSE’s
• Fantastic sense of humor

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. HouseCanary is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (For example - she/her, he/him, they/them, etc).