Salesforce Administrator - 314

About Rocket Lawyer

We believe everyone deserves access to affordable and simple legal services. 

Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America and Europe, Rocket Lawyer has helped over 25 million people create over 50 million legal documents, and get their legal questions answered. 

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge! 

About the Role

As Mid-level Salesforce Administrator, you’ll play a vital role at Rocket Lawyer. We are looking for a collaborative individual excited to work with us and a hired third party to implement a new Salesforce instance that meets critical business objectives for global application through simple standardized workflows and robust internal and third party integrations. This proactive individual will seek to continually improve and enhance this new Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions that prioritize user satisfaction while meeting business objectives.

We are looking for someone with a good understanding of the Salesforce platform, who can quickly grasp our current setup to provide business-critical support while actively learning how our business objectives will be met in the new build so you can seamlessly support users through the transition and beyond. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

The Mid-level Salesforce Administrator will be the sole administrator working closely with our Internal Tools team and will report directly to the Director of Business Process Optimization.

Responsibilities

• Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Actively participate in current Salesforce design project and ongoing optimization efforts
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilised platform features
• Create a platform roadmap and define priorities via standing stakeholder meetings in which you create agenda, drive agreement and socialize notes/outcomes/decisions
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, etc.
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including Mitel and AirSlate, Rocket Lawyer databases and third party fulfillment integrations

Qualifications and Background

• Required:
• Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on experience with Service Cloud and Sales Cloud
• Certified Salesforce Administrator




• Desirable:
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• Bachelor’s/Postgraduate degree, or professional qualification

Knowledge, Skills and Abilities

• Required:
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports




• Desirable:
• Demonstrates continued personal/professional development
• Active in the Salesforce community

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• 401k program
• Life insurance
• Disability benefits
• Flexible Spending Accounts
• Commuter/Transit Program
• Your choice of a MAC or PC