Senior Manager, Supply Chain - Art and Home

Minted is seeking a talented and passionate Senior Manager to join our Supply Chain team. This individual will be responsible for assisting senior management in developing and executing manufacturing and supply chain strategies for our art and home business and managing partners/suppliers in our manufacturing network. The Senior Manager will be accountable for scaling our manufacturing network to support aggressive growth plans, ensuring we delight our customers with high quality products and services, introducing exciting and innovative new products in concert with other Minted functions, and achieving manufacturing and shipping cost goals.

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You Will:

• Partner with management on the development and execution of manufacturing and overall supply chain strategies to achieve growth, customer satisfaction, and profitability goals for art and home decor across Minted’s e-commerce and wholesale channels
• Collaborate with cross-functional teams to develop forecasts, and work with suppliers to manage capacity and inventory availability to support the forecast
• Monitor supplier performance to ensure high quality and on-time delivery of customer orders 
• Own the processes for Minted’s wholesale art and home decor businesses, working closely with internal and external partners to resolve data quality issues
• Manage our inventory management systems to ensure that products are correctly set up and data is flowing smoothly across systems
• Deliver best in class product quality by meticulously analyzing all customer feedback, identifying the areas needing the most improvement to drive customer satisfaction and retention and managing quality improvement action plans within Minted and our manufacturing locations
• Work closely with Customer Service to reduce customer dissatisfaction issues and contacts
• Partner with product and engineering teams to define requirements for new systems functions to drive customer satisfaction and cost improvements, as well as scaling projects for Q4

You Are:

• Passionate and care deeply about delighting the Minted customer.
• Very skilled at project management, have the ability to work cross functionally and outside the organization, and have a track record of achieving the results expected.
• Extremely detailed and process oriented.
• Adept at developing forecasts, cost models, capacity plans and dissecting customer feedback to drive decision making, measuring performance of the manufacturing network, and identifying the opportunities to drive improvement.
• An expert with Excel and reporting tools like Looker.
• Known for your excellent interpersonal skills which will enable you to work as a team with other Minted functions and operations partners.
• Transparent and openly share information.
• Experienced with working with employees at all levels of a company.
• Articulate and persuasive while able to listen and incorporate the perspectives of others.
• Dedicated to ensuring every customer has a great experience with Minted, which involves working with cross-functional teams and sometimes making fast decisions and executing tasks quickly.

You Have:

• 5-7 years of experience in supply chain management, operations, manufacturing, or e-commerce
• Bachelor’s degree in Business, Supply Chain, Industrial Engineering or related field

About Minted:

Minted is a design platform bringing the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 75 million homes worldwide.

Minted uses technology to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships. 

Minted is headquartered in San Francisco, CA and currently employs 350+ full-time employees plus additional temporary workers during the holiday season. The company has raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. Minted's Job Applicant Privacy Policy.