Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Position Overview:
We are seeking a highly motivated and experienced Sr. Product Manager to lead the adoption of our data platform and enhance our API product offerings. This role is critical in shaping the future of our data platform, ensuring it meets the needs of our customers – (internal Five9 teams, partners, and external customers). You will work closely with cross-functional teams, including engineering, partners development, and customer success, to ensure our data products meet the highest standards of quality, scalability, and usability.
This an exciting role in which you will get to work with a great team and influence strategic roadmap for data and analytics at Five9.
Responsibilities:
- Roadmap Development: Develop, publish, and maintain a clear and prioritized product roadmap for data and analytics products. Identify industry trends, customer needs, and emerging technologies to drive product innovation.
- Market Analysis: Conduct competitive analysis and stay current with industry trends related to data and analytics products. Identify opportunities for differentiation and areas of improvement for our offerings.
- Cross-Functional Collaboration: Work closely with broader product team, engineering, design, and other teams to ensure successful product development and delivery. Foster effective communication and collaboration to achieve shared goals.
- Product Development: Partner closely with Engineering to lead the end-to-end API product development process by participating in sprint ceremonies (standups, grooming, retros, etc.). Understand customer needs and market trends and translate them into Features, Epics, User stories, and Acceptance Criteria.
- Stakeholder Management: Build strong relationships with internal and external stakeholders. Collaborate with sales, marketing, and customer support teams to ensure alignment on product messaging, positioning, and customer satisfaction.
- Data Governance: Ensure the data platform adheres to data governance and compliance standards and implement best practices for data quality, integrity, and accessibility.
- Customer-Centric: Establish relationships with customers (new and existing) to test new products and manage feedback effectively to favorably impact product outcomes. Provide product subject matter expertise in support of lead customer engagements, customer presentations, customer user group, and industry conferences.
Qualifications:
- Bachelor's degree in engineering or data analytics; MBA or advanced degree is a plus.
- You have proven experience (5+ years) in product management, with a focus on owning data platform growth and enabling building B2B analytics products. Contact Center, and AI experience is a plus.
- You have experience successfully building and scaling APIs for internal and external consumers and API monetization.
- You have strong hands-on experience working with data processing technologies, cloud data warehousing solutions, and cloud platforms. Experience with GCP: Big Query and Data Store, Pub/Sub are highly desirable.
- You have demonstrated success in leading cross-functional teams to deliver high-quality products on time and within scope.
- You have excellent analytical, problem-solving, and strategic thinking abilities.
- You are an effective communicator with strong interpersonal skills and the ability to collaborate with technical and non-technical stakeholders.
- You have experience with Agile and/or Scrum methodologies.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$111,800—$216,100 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
What We Do
GEO Semiconductor Inc. is a semiconductor and software company based in Silicon Valley and inventor of the eWARP® geometric processing technology. GEO is a market leader in Automotive Camera processing products. GEO designs and supplies innovative geometric processing, image signal processing and computer vision SoC chip solutions to address a wide variety of camera products within markets and applications including: automotive cameras, head-up displays, security/surveillance cameras, wearable cameras and cloud cameras. GEO has operations in San Jose, Toronto, and Bangalore, and sales channels around the world.
