Coinbase - TEST - GH API (EA YES)
Senior Staff Software Engineer, Core Automation
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The Core Automation team envisions a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Towards this vision, our strategy is to 1) start with automating two key areas with Agentic AI: Customer Support and Compliance, 2) incorporate learnings from this automation experience and build primitives and orchestration solutions that allow us to scale and 3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes.
It’s day 1 for us. We’re laser focused on automating customer support and compliance processes today. This is not just focused on driving efficiencies by automating manual processes, but reimagining what processes and systems must look like in a fully AI driven automated world, and then bring that vision to reality working across cross functional teams to offer a delightful customer experience, improving compliance posture and delivering outsized shareholder value.
What you’ll be doing (ie. job duties):
- Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
- Design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes
- Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations
- Participate in shaping of the strategy and execution path of Coinbase Platform
- Manage individual projects priorities, deadlines and deliverables with your technical expertise
- Mentor and train other team members on design techniques and coding standards
- Write high quality, well tested code to meet the needs of your customers
What we look for in you (ie. job requirements):
- 12 + years of experience in backend software engineering using Golang or similar languages
- Experience getting LLM based application to production
- Proven track record of delivering impactful solutions that power significant customer flows and processes
- You’ve experience in architecting and developing solutions to ambiguous problems with significant impact
- Strong technical knowledge of building distributed systems that process massive scale
- Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds
- Relentless drive to set and perseverance to achieve ambitious goals
- Passion for building an open financial system that brings the world together
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality."
Nice to haves:
- Experience with LLM and Agentic AI. Measuring and improving LLMs’ grounding to a given corpus and experience reducing hallucinations is a big plus.
- Experience in the customer support, compliance or financial crimes domains
- Experience having made build/buy decisions
Job #: P72990
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
Coinbase - TEST - GH API (EA YES) Fremont, California, USA Office
47800 Westinghouse Drive, Fremont, United States, 94539
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