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Leads IT infrastructure and service desk teams, managing SLAs, incidents, changes, budgets, vendors, endpoint management, Microsoft 365, identity administration, Intune, and infrastructure projects. Reports operational metrics to senior leadership and partners with business leaders on technology planning. Requires 5+ years of IT operations experience, people-management experience, and hands-on expertise with ITSM tools, Microsoft 365, Azure AD or Entra ID, and Intune.
IT Operations Manager
Northwind Supply Co. · Dallas, TX (Hybrid) · Full-time
About the role
We’re looking for an IT Operations Manager to lead our infrastructure and service desk teams. You’ll own day-to-day IT operations, drive improvements to our processes, and partner with business leaders on technology planning.
What you’ll do
- Manage a team of 6 to 10 help desk and systems engineers
- Own SLAs, incident management and change management processes
- Manage the IT operations budget and vendor relationships
- Lead endpoint management, Microsoft 365 administration and infrastructure projects
- Report on operational metrics to senior leadership
Requirements
- Bachelor of Science in Information Technology, Computer Science, or a related field
- 5+ years of IT operations experience, including 2+ years managing people
- Experience with ITSM tools such as ServiceNow or Jira Service Management
- Hands-on experience with Microsoft 365, Azure AD/Entra ID and Intune
- Experience managing budgets and vendor contracts
Nice to have
- Master’s degree or MBA
- ITIL certification
- PMP or other project management certification
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