CompleteSet

Sr Media Collaboration Services Technician

Posted 2 Days Ago

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San Francisco, CA

Entry level

eCommerce

The Role

The Sr Media Collaboration Services Technician will troubleshoot and support A/V systems across multiple sites, collaborate with IT and business partners for scalable A/V solutions, and provide technical support while maintaining excellent customer service. Responsibilities also include documentation of issues and timely resolution of problems in collaboration with various teams.

Summary Generated by Built In

<div class="content-intro">We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us. </div>We are seeking a business-mature Audio/Visual Technician for a full-time, day shift position with on-call responsibilities. The selected individual will be part of our innovative team servicing multiple sites primarily in San Francisco, CAKey Responsibilities: <ul><li>Troubleshoot and support various A/V systems, including but not limited to conference rooms, schedulers, kiosk devices</li><li>Work closely with IT and cross-functional business partners to support scalable and innovative A/V systems</li><li>Collaborate with internal and external teams to plan, implement, and support global office builds & integrations</li><li>Provide prompt responses to technical support requests</li><li>Troubleshoot hardware and applications, providing technical support and</li><li>Problem-solving</li><li>Exhibit high levels of professionalism while delivering outstanding customer service.</li><li>Regularly document the status of issues, providing updates to management, team, and</li><li>end users on a weekly basis</li><li>Ensure timely resolution of problems or raise issues on behalf of the customer to</li><li>technical staff or management as necessary</li><li>Work in collaboration with the HelpDesk, System Administrators, Facilities, Engineering</li><li>Operations, Security, and other teams to identify and resolve critical issues and outages.</li><li>Review the current A/V landscape and recommend suitable tools and solutions</li><li>Identify suitable workflows for automation and engage in other related A/V initiatives</li><li>Support and troubleshoot Audio Visual systems including conference rooms, schedulers,</li><li>kiosk devices</li><li>Work with IT and cross-functional business partners to support scalable and leading</li><li>edge A/V systems</li><li>Works with external/internal teams to plan, implement and support global office builds & integrations</li><li>Responds promptly to requests for technical support</li><li>Responsible for troubleshooting hardware and applications, providing technical support and problem solving</li><li>Exhibits a high level of professionalism and is passionate about providing outstanding</li><li>customer service</li><li>Documents status of issues and provides updates to management, team and end users</li><li>Provides timely resolution of problems or escalation on behalf of customer to technical</li><li>staff or management</li><li>Schedule may include after hours and weekend support</li><li>Works with the HelpDesk, Systems Administrators, Facilities, Engineering</li><li>Operations,Security and other teams to identify and resolve escalations and outages.</li><li>The ideal candidate will have the opportunity to represent our VP and work</li><li>autonomously, ensuring a streamlined experience for our clients and the potential for career progression. If you have the necessary skills and experience, we would love to hear from you</li></ul> Requirements:<ul><li> 5+ years experience providing technical or engineering support in the AV/IT industry</li><li> AVIXA CTS (Certified Technology Specialist) certification preferred</li><li>Experience with Google Meets and Zoom</li><li>Ability to work independently and make decisions while providing feedback and issues without causing risk</li><li>Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation</li><li>Availability for after-hours and weekend support as needed</li><li>Demonstrated deep technical skills in Networking – TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic</li><li>Crestron Coding/Configuration Experience</li><li>Bi-Amp Configuration Experience </li></ul>The hourly range for this position is $39 - $58/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.<div class="content-conclusion"><h1>Why Cruise?</h1>
Our benefits are here to support the whole you:
<ul>
<li>Competitive salary and benefits </li>
<li>Medical / dental / vision, Life and AD&D</li>
<li>Subsidized mental health benefits</li>
<li>Paid time off and holidays</li>
<li>Paid parental, medical, family care, and military leave of absence</li>
<li>401(k) Cruise matching program </li>
<li>Fertility benefits</li>
<li>Dependent Care Flexible Spending Account</li>
<li>Flexible Spending Account & Health Saving Account</li>
<li>Perks Wallet program for benefits/perks</li>
<li>Pre-tax Commuter benefit plan for local employees</li>
<li>CruiseFlex, our location-flexible work policy. (<a href="https://getcruise.com/news/blog/2022/cruiseflex-our-approach-to-flexible-work/">Learn more about CruiseFlex)</a>.</li>
</ul>
<h1>We’re Integrated</h1>
<ul>
<li>Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.</li>
</ul>
<h1>We’re Funded</h1>
<ul>
<li>GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.</li>
</ul>
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. <a class="c-link" href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank" data-stringify-link="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" data-sk="tooltip_parent">Know Your Rights: Workplace Discrimination is Illegal</a>
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners. 
No Application Deadline</div>