Sr. Product Manager (Remote)

About Quizlet:

Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.

Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals. We’re on track to become the undisputed leader in user-generated learning content and engagement, at the scale of YouTube.

Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.

To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.

With offices in major cities around the world and ambitious plans for expansion, we remain grounded in our commitment to our mission of helping people learn. We’re looking for new team members who crave a challenge and want to help us continue amplifying our impact. 

About the Team:

The Subscriptions team’s mission is to convert free Quizlet users into delighted subscribers to retain them long-term, helping them achieve their goals while improving revenue control and predictability for the business. Over the last two years, our annual billings have grown ~5x, and we expect this to continue accelerating as we continue to expand internationally!

The Subscriptions team’s work ranges from:

- optimizing upgrade pages and upsells

- improving premium feature engagement to boost trial survival and renewal rates

- building robust infrastructure required to manage subscriptions and facilitating payments across dozens of different currencies and alternative payment methods

 About the Role:

The Subscriptions team is responsible for increasing conversion of Quizlet’s free users into subscribers and retaining these subscribers long-term to maximize subscriptions billings growth. We are looking for a Senior Product Manager for this pod who will partner cross-functionally with the team’s engineering manager, designer, analyst, engineers, and product marketers. You will help build and maintain Quizlet’s subscription packages, payment infrastructure, and pricing strategy; you will also optimize subscriber engagement, retention and minimize disputes and refund rates. This will include work to deepen premium feature engagement, refine subscriber lifecycle communications, and bolster subscriber retention strategies to help us achieve our ambitious subscriptions goals.

There may be some travel (1-2x per quarter) to San Francisco required. 

In this role, you will:

• Define the product vision for a significant component of Quizlet’s subscriptions growth efforts including subscriber conversion, engagement, and retention
• Deeply understand the subscriber funnel, working relentlessly with your team to identify the biggest areas of opportunity to convert and retain more Quizlet subscribers
• Partner with the user research and design teams to conduct user interviews and perform other qualitative market research to inform our product roadmap
• Prioritize product ideas and ship experiments to deliver a delightful subscriber experience that helps retain subscribers at higher rates
• Coordinate with marketing to ensure subscribers receive personalized communications through email, push notifications, and other channels to provide a delightful experience
• Own metrics for subscriptions growth in the U.S. and international markets with a focus on subscriber engagement and retention, working with an analyst to conduct relevant analyses and share regular updates to the executive team
• Develop and execute strategies to minimize subscriber refund and dispute rates, ensuring the long-term health and success of our subscriptions business
• Push our thinking forward about how to deliver the best possible subscriber experience in order to maximize subscriber and subscriptions billings growth

What you bring to the table:

• 4+ years of PM experience, ideally at an eCommerce company
• Experience in the business side of product management with a strong desire to move subscriber and subscriptions billings metrics in highly visible and measurable ways
• A user-centric approach to product management with a proven track record for building and testing delightful user experiences and delivering quantifiable results
• Exceptional quantitative skills applied through impact modeling and experiment analysis
• Experience running A/B tests and understand best practices for gathering accurate, actionable results
• Comfortable working on a cross-functional team in a fast-paced startup environment with imperfect information and limited resources
• Excitement about bringing the magic of Quizlet’s premium subscriptions to millions of learners across the world, helping to grow our business in the process

Bonus points if you have experience:

• Working for a consumer subscriptions business on a team responsible for user growth and/or monetization
• In management consulting or investment banking and/or an advanced degree in a relevant field (MBA, Masters in Engineering, etc)

Compensation, Benefits & Perks:

• Colorado candidates: Base pay for this role starts at $116,000. The actual pay may be higher depending on your skills, qualifications, and experience
• Employees are eligible to participate in the Quizlet stock option program
• Collaborate with your manager and team to create a schedule that ensures a high level of productivity (creating that ideal work/life balance)
• We offer 20 days of paid vacation (and we expect you to take them!)
• Comprehensive health coverage (Anthem, Kaiser), HSA, FSA, dental and vision (Guardian), competitive salary, 401(k), and equity
• Other perks include: Wellness stipend, pet insurance offerings, annual learning and development stipend, commuter subsidy, and 40 hours of annual paid time off to participate in volunteer programs of choice
• In addition, we offer access to mental health resources, fertility education, fertility preservation, IVF, genetic testing, surrogacy, adoption, and more

We strive to make everyone feel comfortable and welcome! 

We work to create a holistic interview process, where both Quizlet and candidates have an opportunity to view what it would be like to work together, in exploring a mutually beneficial partnership.

We provide a transparent setting, that gives a comprehensive view of who we are!

In Closing:

We hope you are excited about everything you read so far. We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. Quizlet is always looking for amazing folks that believe in our mission and can contribute to our team in various ways - not merely candidates that fit a certain mold.

We have a bias for action, take initiative, and hustle to deliver results. We make informed decisions whenever possible but are unafraid to take calculated risks on great ideas to promote learning. We embrace challenges and see effort as the path to mastery. We’re constantly seeking opportunities to learn and we embrace curiosity. Quality matters at Quizlet, and we hold the bar high on everything we do.

We treat each other with honesty and respect, encourage vigorous debate, and seek critical feedback. We value diversity, humility, transparency, and collaboration as the best paths to our success — as individuals, as a team, and as a company.

Quizlet’s success as an online learning community depends on a strong commitment to diversity, equity, and inclusion. We are actively working to build a team that is representative of the diverse communities we serve, and an open, inclusive work environment where all employees can thrive. As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!

To All Recruiters and Placement Agencies:

At this time Quizlet does not accept unsolicited agency resumes and/or profiles. 

Please do not forward unsolicited agency resumes to our website or to any Quizlet employee. Quizlet will not pay fees to any third-party agency or firm nor will it be responsible for any agency fees associated with unsolicited resumes. All unsolicited resumes received will be considered the property of Quizlet.