Staff Payment Specialist

<h2>Role Description</h2>
<p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhl2z79zz74zf64z67z2z82zaljz85zcz66z4z75zz78zddz71znerz89zr6">At Dropbox, we believe the future is built on great ideas. And great ideas don’t just come from the top; they come from everywhere. Our mission is to design an enlightened way of working.&nbsp;</span></p>
<p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">We are seeking a skilled Payments Operations Specialist to join our team. The ideal candidate will be responsible for optimizing payment processing costs by analyzing, strategizing, and implementing efficient payment routing solutions. Additionally, the candidate will negotiate with payments providers to secure favorable terms and rates.</span></p>
<h2>Responsibilities</h2>
<ul>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Analyze current payment processing systems and identify opportunities for optimization to reduce costs.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Develop and implement strategies to route payments through the most cost-effective gateways and processors.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Monitor payment performance metrics and make data-driven decisions to improve efficiency and reduce expenses.</span></li>
<li><span class="thread-244102329550440632753824 author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Partner with Sourcing and Legal to provide information that help Dropbox negotiate contracts and terms with payments providers to secure competitive rates and favorable terms.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Collaborate with cross-functional teams, including finance, engineering, and product, to implement payment optimization strategies.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Stay updated on industry trends, regulations, and best practices related to payment processing.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Troubleshoot payment processing issues and coordinate with technical teams for resolution.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Provide regular reports and updates on payment processing performance and cost savings initiatives to management.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz80ziz76z1k7z70zurz66ziz90zr7mz85z6z65zz81zz76zsz122z3m2ez88zz67zlz70zz74z">Manage user entitlements in payment processor portals, authorized signatories, and support merchant account maintenance</span></li>
</ul>
<h2>Requirements</h2>
<ul>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">10+ years of experience</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">Proven experience in payments operations, finance, or a related field.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Must have owned KPIs and report them to leadership</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Must have experience working in companies that manage subscriptions</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">Strong analytical skills and the ability to interpret complex data to drive decision-making.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">Excellent negotiation and communication skills.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">Knowledge of payment processing systems, gateways, and providers.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">Familiarity with regulatory requirements and compliance standards in the payments industry.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">Ability to work independently and collaboratively in a fast-paced environment.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zibz71z1z86zz79zz79zz75ziz89zz67zhz71zdz75zz122z5kmz83zqz90zj">Detail-oriented with strong organizational skills.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Experience working side by side with engineering teams</span></li>
</ul>
<div>
<h2>Preferred Qualifications</h2>
<ul>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Experience working with payment gateways, processors, or financial institutions.</span></li>
<li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz76z7hz79zsz86zi2z70zrz68zz76zz75ztyviz78zn61z71zz83z95z75zz78zuz74zw">Familiarity with payment fraud detection and prevention techniques.</span></li>
</ul>
<h2 data-usually-unique-id="044234883370604133046166"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zqz90zkz74zz76zeez80zz68zz89zz88zvqz86zuxlz73zexxz80zz73z6d6z72zz79zsz77z">Total Rewards</span></h2>
</div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;">US Zone 1</span></p>
<p><span style="font-size: 16px;">This role is not available in Zone 1</span></p></div><div class="title">US Zone 2</div><div class="pay-range"><span>$179,800</span><span class="divider">&mdash;</span><span>$243,200 USD</span></div></div><div class="pay-input"><div class="title">US Zone 3</div><div class="pay-range"><span>$159,800</span><span class="divider">&mdash;</span><span>$216,200 USD</span></div></div></div>