Company Description
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Steven & Leah are testing this.
Job Description
What you get to do in this role:
We are looking for an experienced performance engineer with a proven track record of creating technologies and tools for measuring the performance and scalability of complex systems.
An ideal candidate for this position is a software engineer with a strong background in software tools development while having an in-depth understanding of the web architecture, network architecture and protocols, and performance benchmarking and triaging complex issues in a large deployment. The candidate must have a passion for building and applying tools that measure the characteristics of complex systems running under dynamic, real-world loads.
Qualifications
To be successful in this role you have:
- 3-7 years of Engineering experience
- 1-2 years of Management experience
- Strong understanding of web deployment architecture, load distribution, high availability, monitoring user and network traffic, and system performance,
- Experience with web and networking protocol is a must
- Experience with large web-based distributed applications on containers such as Apache/Tomcat in a Linux environment running MySQL or equivalent database. Experience in analyzing and troubleshooting issues in a complex deployment.
- Experience with programming languages viz. Java and/or C++
- Excellent communication and presentation skills. The candidate should have the ability to communicate at a level appropriate to the audience while presenting complex problems and solutions.
- Candidate must be a good team player with solid attention to detail, and the ability to work well in a collaborative team environment
Strongly Desired (More is Better):
- Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments
- Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)
- Solid background with agile software development methodologies (e.g. scrum)
- Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
- Experience with concurrency, multithreading, and the deployment of distributed system architectures
- Understanding of JVM architecture and database architecture
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
