Strategic Customer Success Executive - Customer Success - Remote

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview

As a member of our Enterprise Customer Success Team, the Strategic CS Executive- Jumbo Accounts position focuses on current clients with 80K or more covered lives. SCSE is responsible for building trusted strategic partner relationships within an account by understanding client needs, shaping solutions, and bringing expertise and thought leadership to solve critical business issues. This role contributes to profitable sales growth, expanding Omada’s footprint, ensuring profitable delivery and influencing the client's strategy to help drive high performance and continuous innovation. SCSE is expected to lead a book of accounts strategically and autonomously with support and oversight from Omada leadership. The SCSE works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization.  This position requires an in-depth knowledge and proven track record of success of internal/field sales, marketing, business processes, as well as Salesforce.

About you: 

8-10+ years of overall work experience, with at least 6+ years working in or with a high touch CS environment and with Enterprise customers (preferably in a Healthcare environment)

• Ambitious, hardworking leader with innovative ideas to inspire customer loyalty and adoption
• Data Analytics and/or Data Science exposure
• Proven experience in exceeding commercial goals and quotas
• Design Thinking and Innovation experience
• Experience in building out a new function or operation

Bonus points for:

• Excellent consultative skills
• Strong communication and interpersonal skills
• Cross organizational consensus building
• Proven experience building strong internal and external relationships
• Bachelor’s Degree

[FOR REMOTE, FULL-TIME, FIXED TERM - take this section header in brackets out of JD]

Benefits:

• Competitive salary
• Flexible vacation plan
• Parental leave
• Health, dental, and vision
• Allowance for home office setup
• Stipend for professional development
• Two giftable Omada enrollments per calendar year
• ...and more!

About Omada Health: Omada is a digital care program that empowers people to achieve their health goals through sustainable lifestyle change. Working primarily through health plans, employers, and integrated health systems, the company delivers personalized interventions for individuals at risk for, or dealing with, type 2 diabetes and hypertension, as well as anxiety and depression. Combining data-powered human coaching, connected devices, a proprietary technology platform, and curriculum tailored to an individual's specific conditions and circumstances, Omada has enrolled more than 300,000 participants to date. Omada partners include Cigna, Kaiser Permanente, Blue Cross Blue Shield Minnesota, and other leading health plans.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.