Tax Service Specialist

At Zenefits, our mission is to level the playing field for the other 99.7%— the underserved small and mid-size businesses that fuel our economy. These businesses face challenges disproportionate to their size and resources. That’s why we provide an intuitive, mobile, all-in-one People Operations ("POPs") platform specifically built for small businesses and their employees.

Who should apply:

At this time, we are not actively hiring for this position, however, we are always accepting applications for future openings.

As a Tax Services Specialist at Zenefits, you'll have the opportunity to be an integral part of a team working towards the shared goal of developing a revolutionary payroll product coupled with providing world-class service to our clientele.

We are currently looking for the right motivated and enthusiastic individual to join our Zenefits Payroll Tax Team.  As a key member of Payroll Services, you will help us in our objective of building the most effortless and integrated payroll service on the market.  The ideal candidate has a strong work ethic, takes pride in their work, and can handle the ever-changing and fast-paced environment of a startup with huge expectations and ambitions. Additionally, this individual possesses the ability to maintain a forward-thinking attitude and work alongside leadership to identify efficiency opportunities to daily operations and seamlessly execute initiatives for improvement.

What you'll do:

• Perform in-depth tax notice research spanning across all 50 states as needed for resolution of payroll tax-related client concerns
• Serving as a subject matter expert to provide continued guidance and support on general tax questions to clients - both internally and externally
• Developing advanced skills in tax agency correspondence in order to perform in-depth research relating to tax filings and payment status in agency portals
• Process payroll correction requests submitted by clients and any associated amendments to the respective tax agencies
• Liaise between region owners of tax filings and key individuals in customer support to work towards a system of proactive resolutions and mitigating client concerns overall 
• Collaborate with key stakeholders internally for continued training and development of other internal payroll teams
• Developing advanced understanding of workflows relating to client tax funds
• Ability to understand payroll calculations and reporting in order to reconcile client payroll data

What you'll bring: 

• Bachelor’s Degree preferred. Emphasis or certifications in payroll accounting, business administration preferred
• 1+ year of payroll administration experience preferred
• Prior experience working with Salesforce CRM system, Atlassian product suite, G-Suite marketplace, Microsoft Office Suite preferred 
• Highly detail-oriented and organized
• Fast learner who’s eager to dive into the complex world of taxes
• Collaborative team player who’s willing to jump in and help colleagues 
• Excellent written and verbal communication skills
• Willing to go the extra mile for customers
• Strong customer service background with an ability to talk through complex payroll topics with customers directly
• Demonstrated ability to learn quickly, prioritize multiple urgent tasks, and deliver results in a fast-paced environment with extremely tight deadlines

Life at Zenefits:

As an equal opportunity employer, we’re leveling the playing field for everyone. We are proud to celebrate diversity and champion an inclusive workplace. No matter who you are, where you’re from, who you love, how you think, or what you believe, all are encouraged to apply.