Technical Trainer

Narvar is Growing! We are hiring a Technical Trainer who enjoys training, learning and staying in front of industry trends. The ideal candidate will want to play a major role in equipping our employees with tools to be successful in their careers at Narvar. As a Technical Trainer, you should have a strong technical aptitude, extensive customer-facing and presentation experience, and be comfortable in a fast-paced work environment.As a Technical Trainer, you will be responsible for training and mentoring new and existing employees, as well as developing and maintaining a comprehensive training curriculum and a learning repository for the Professional Services Team. You will be joining a collaborative team of Managers, Implementation consultants,Technical Delivery Managers and Project Managers who are passionate about our customers, solutions, and products.Day-to-day

• Conduct hands on technical training for Narvar Company employees, contractors, and/or SI’s 
• Analyze the effectiveness of training to measure and/or improve quality of training through modifications
• Work closely with cross functional stakeholders to determine certifications required, key focus areas and gather content for the creation of labs
• Maintain up to date knowledge of internal processes and systems to provide system training on new features, enhancements, and changes
• Provide support and mentoring to new employees during the onboarding process, while conducting ongoing evaluations
• Create and maintain technical implementation guides that document play by play tasks necessary to implement Narvar products
• Produce training schedules and agendas
• Conduct presentations and webinars
• Plan and direct training by designing an appropriate combination of classroom training, electronic learning,and other computer aided instructional technologies, simulators, conferences and workshops
• Provide consultative advice by reviewing industry best practices to ensure successful deployment of Narvar’s solutions while maximizing product value
• Technical training content requires the candidate have sufficient knowledge to build and validate solutions via tooling and frontend technologies such as APIs, JSON, CSS, HTML, and Javascript
• Partner cross-functionally with both internal and external technical and business stakeholders
• Help achieve a best-in-class international professional services team via documentation, training materials, improvements, and staying up to date on product releases, new features and functionality

What we’re looking for

• Must be an expert in creating and maintaining training documentation and labs
• Must thrive in a fast-paced environment and have strong time management and prioritization skills
• Experience working with web technologies such as APIs, HTML, CSS, JSON and Javascript
• Must have excellent verbal and written communication skills including exceptional presentation skills
• Minimum 5 years technical experience as a technical trainer with ability to draft technical training guides and implementation playbooks
• Bonus points for technical training experience on software platforms in verticals such as retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 850+ other brands. With offices in San Francisco, London, Paris, and Bangalore, we've served over 125 million consumers worldwide across 8 billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.