Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
Benchling is seeking a Technical Writer to work with our Customer Experience (CX) Operations organization to help us build robust documentation for our customers and internal teams.
You will report to our Leader of Knowledge Management and Technical Writing and will support initiatives to ensure quality and exhaustiveness of our documentation. During our ongoing migration to a new Knowledge Management tool, within this role, you will work closely with our Technical Writer to ensure that the necessary documents are migrated over and that our documentation follows the Benchling standards and style guide. Not only will you assist in ensuring content comprehensiveness and the look & feel of the content is representative of Benchling quality, but you also will have the opportunity to work closely with subject matter experts to help refine Benchling documentation.
Note: This is a temporary position. Duration: flexible (20 hours per week for 6 months or 40 hours per week for 3 months)
WHAT YOU WILL WORK ON
Documentation
- Auditing, editing, and employing consistent standards and styles across documentation
- Ownership over the migration and quality of key product documentation across knowledge systems
- Working closely with subject matter experts to ensure existing product documentation is accurate and comprehensive
Process & Problem Solving
- Willingness to identify process improvements
- Collaborating with internal teams to problem solve knowledge issues and solve documentation gaps
ABOUT YOU
- Education in English, Communications, or a Life Sciences discipline. Being comfortable with and excited about science and scientific topics is a plus!
- 0-3+ years of experience. Technical writing, proofreading, publishing, knowledge management, project management and operations roles are preferred.
- Communicate clearly across all mediums, especially written
- High degree of organization and attention to detail
- Have work from home experience and feel comfortable working in a remote setting
- Trust-worthy, tendency towards action and thrive working independently
- Flexible and able to adjust on the fly to new demands
- Time management and organizational skills with the ability to prioritize work based on rapidly changing requirements
- A plus, if you have some coding experience (e.g. HTML)
- A plus, if you have experience in Zendesk, Quip, Slab, and/or Google Analytics
- A plus, if you are familiar with and/or have experience with Knowledge Centered Service (KCS)
#LI-MC2
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Our leadership principles guide how all Benchlings can lead by example:
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
For applicants for U.S.-based roles only: All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.
If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
