Workforce Management Analyst/Associate

Hinge Health is building the world’s most patient-centered Digital Musculoskeletal (MSK) Clinic™. It is now the leading Digital MSK Clinic, used by four in five employers and 90% of health plans with a digital MSK solution. Hinge Health reduces MSK pain, surgeries, and opioid use by pairing advanced wearable sensors and computer vision technology with a comprehensive clinical care team of physical therapists, physicians, and board-certified health coaches. Hinge Health’s HingeConnect integrates with 750,000+ in-person providers and enables real-time interventions for elective MSK surgeries, driving proven medical claims reduction. Available to millions of members, Hinge Health is widely trusted by leading organizations, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com.

As a Workforce Management Analyst/Associate you will work to provide exceptional internal customer service by ensuring that resources are maximized across Coaching, Physical Therapy, and Support. This includes forecasting workload, scheduling, and change management to ensure that KPIs are met. This position will be a key contact for leaders when questions around productivity, staffing, and hiring arise.

An ideal Workforce Management Analyst/Associate candidate you have a passion for digging into data, understanding processes, and always looking for opportunities to make a process better. You love digging into models/dashboards to understand underlying data but also have the ability to clearly articulate simplified takeaways to leaders. 

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Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

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WHAT YOU'LL ACCOMPLISH

• Modeling & Dashboard Create: Create and maintain staffing models to ensure all user facing employees are working efficiently and productively. 
• Scheduling: Create staffing schedules to match supply with forecasted demand. Track employee statuses, update internal tools, refine assumptions. 
• Influential Analysis: Complete Workload analysis to determine areas for improvement and efficiency gains.

WHAT WE'RE LOOKNG FOR

• Data Drive: Comfortable with ad-hoc analysis request, comfortable with GoogeSheets/Excel, Tableau Experience
• Honestly & Discretion: You will have access to employee data that needs to be carefully shared
• Collaboration: Able to collaborate effectively with internal stakeholders, teammates, and manager during projects or when responding to requests. 
• Resourceful: Adept at finding creative solutions to problems, shares learnings with the team and creates resources to continuously level up the team as a whole.
• Takes Initiative: Knows what we need before we need it. Can eloquently assess situations and determine an action plan of how to address the situation accordingly. Takes appropriate action promptly and leads by example.
• Time Management: Effective at managing their own time. Understands how timeliness of their actions impacts the team, cross collaboration efforts, and the business.

BONUS POINTS

• Experience working in Workday and/or Paylocity 
• Experience with Workforce Management tools such as Genesys, IEX, Aspect

WHAT SHAPES OUR COMPANY

• Trust: We trust our teammates to always act in the team and company’s best interest. 
• Hustle: We’re creative, we’re unrelenting, we find a way.
• Effective communication: We’re prompt and concise. 
• Learn-it-all (vs know-it-all): We’re always willing to learn. 
• Frugal: We don’t waste money and especially not time.

WHAT YOU'LL LOVE ABOUT US

• Competitive compensation with meaningful equity
• Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
• Flexible PTO
• FSA/HSA accounts
• Family & fertility benefit through Maven Clinic
• 401K match 
• 3 months paid parental leave
• Professional Development budget 
• Monthly wellness benefit
• Generous mental health stipend
• Noise-cancelling headphones
• Work from home policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you're interested - we'd love to hear from you. No recruiters, please.

Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Hinge Health is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you feel you need assistance or an accommodation due to a disability, please let us know by reaching out to your Recruiter and we'll work with our accommodations team to evaluate your request.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hinge Health is an E-verify employer