Workforce Manager Fraud Operations

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured, and designed for the way our customers live their lives.

A bank for all of us.

What you'll be doing

• Lead the efforts in Fraud Operations to outline staffing needs based on multiple factors, including: volume, rate per hour, cycle time, regulatory requirements
• Present to senior management hiring projections at multiple sites including at a BPO to ensure we are staffed correctly to meet service levels
• Create detailed forecast to account for all variables impacting input, output, cycle times
• On-going critical analysis of our current state to uncover more efficient means to process work to increase output
• Work with finance to create budget based on capacity plan
• Partner with each department in Fraud Operations to understand their process flow in order to better forecast their volume/staffing

You’ll bring the following required skills and experiences

• 3-5 years of Workforce Management experience
• Experience building out complex capacity plans involving several variables in the model 
• Experience presenting forecast to senior management and finance
• Able to articulate complex modeling in simple terms
• Analyze each line of business, understanding what drives their inputs, what efficiency gains can be accomplished to best achieve the budget plan and draw attention to when we are at risk of not meeting budget

About Varo

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

Varo. A bank for all of us.

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.