As a senior Product Support Analyst, you will support customers in using Benchling’s platform, resolve complex issues, and lead enterprise escalations. You will mentor the team, improve support processes, and communicate effectively with various stakeholders while ensuring high-quality outcomes.

The Field Enablement Manager will manage the Docebo LMS, develop onboarding programs, create training content, and align learning strategies with Benchling's knowledge ecosystem.

The Field Enablement Manager will design and manage partner enablement programs, ensuring partners are ready to deliver Benchling solutions effectively. Responsibilities include developing training curricula, certification programs, and tracking enablement KPIs, while collaborating cross-functionally and facilitating training sessions.