Top Customer Success & Experience Jobs in San Francisco, CA

Lead positioning and sale of Samsara Professional Services during the sales cycle, scope and propose services, own ARR attach quota, forecast services demand, govern implementations, and act as trusted advisor to enterprise customers and cross-functional teams.

Lead enterprise customer implementations of Samsara's IoT platform, manage deployments and adoption, create launch plans, run trainings, track adoption and account health, liaise cross-functionally, and ensure successful enterprise rollouts and customer relationships.

Lead and scale a Technical Account Management team for enterprise customers by hiring and coaching staff, building AI-assisted and scalable processes, partnering cross-functionally with Sales/Product/CS, driving data-led insights and escalation management to resolve high-priority technical issues and improve customer outcomes.

As a Sales Engineer, you will modernize industries through IoT solutions, support customers with technical expertise, and manage hardware installations and integrations.

Design, deliver, and facilitate cohort-based one-to-many training, webinars, and digital learning experiences. Create and adapt training materials, manage session logistics, analyze engagement data, collaborate with Customer Success and Product teams, and iterate content to drive adoption across Scale customers.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity customer issues, manage tickets to meet SLAs, and document solutions. Partner with Engineering and Product to reproduce bugs, build testbeds, and deliver product feedback. Author and maintain customer-facing knowledge base articles and support cross-team process improvements.

The Implementation Manager will oversee customer success for Mid-Market customers, develop strategies, lead CSMs, and champion Samsara's cultural principles while ensuring customer satisfaction and business value.

Lead and execute enterprise trials by developing tailored trial plans, aligning cross-functional teams, defining success criteria, and driving trial conversion. Serve as a subject matter expert in change management, risk mitigation, and communication; create standardized trial collateral; coordinate stakeholders and report milestone progress to enable successful implementation and long-term adoption.

Own deployments and adoption of Samsara IoT solutions for large enterprise customers. Manage launch plans, track implementation progress and product adoption, run trainings and demos, mentor teams, and work cross-functionally to ensure successful, timely deployments and strong customer relationships.

Serve as a technical Customer Success Manager for Samsara's IoT platform, driving adoption, value realization, renewals and expansion for mid-market fleets. Lead strategic engagements, run product workshops, diagnose and resolve technical issues, recommend workflow changes, influence product and support roadmaps, and collaborate with Sales, Support, Product and Engineering to deliver measurable customer outcomes.