Top Customer Success & Experience Jobs in San Francisco, CA

Manage technical customer success for Samsara’s IoT platform, helping mid-market customers adopt products, transform workflows, and realize measurable business value. Lead strategic engagements, workshops, value reviews, and product consultations; diagnose technical issues; recommend workflow changes; and coordinate with Sales, Product, Support, Finance, Renewals, and Engineering. Build trusted relationships, influence internal roadmaps, and support renewals and expansion.

Manage enterprise customer success for Samsara’s IoT platform by developing multi-year success plans, conducting business reviews and workshops, aligning executive stakeholders, driving adoption and expansion, and translating platform capabilities into measurable operational outcomes. Collaborate cross-functionally with Sales, Product, Support, and Engineering. The remote role supports U.S.-based candidates and requires up to 25% travel.

Delivers scaled customer education through cohort-based programs, webinars, and virtual training sessions. Designs learning experiences and digital assets, facilitates live sessions, manages logistics, answers platform questions, analyzes engagement data, and collaborates with Customer Success and Product teams to address customer knowledge gaps. The role supports onboarding through advanced product adoption across Samsara’s commercial and mid-market customers.

Designs and delivers scalable customer product training through webinars, cohort programs, digital learning assets, and community experiences. The role guides customers from onboarding through advanced adoption, facilitates live sessions, manages logistics, answers platform questions, analyzes engagement data, and partners with Customer Success and Product teams to address knowledge gaps. Candidates need strong presentation, facilitation, instructional design, content development, analytical, organizational, and collaboration skills, plus 3–4 years of training experience.

Manages Enterprise Implementation Consultants delivering complex, multi-site SaaS and IoT deployments for enterprise customers. Leads team performance, coaching, hiring, executive stakeholder relationships, escalations, implementation logistics, hardware deployment, software configuration, API integrations, process improvements, automation, and cross-functional handoffs. Owns team KPIs and organizational objectives while protecting renewal and expansion opportunities.

Manage end-to-end implementation of Samsara’s IoT solutions for mid-market customers. Create launch plans, track deployment progress and product adoption, conduct training and demonstrations, resolve implementation challenges, and build relationships with executives and users. The role coordinates with Sales, Support, Sales Engineering, and Product while helping customers achieve operational value from the platform.

Leads a high-volume Customer Success team serving mid-market and large commercial accounts. Owns segmentation, retention, expansion collaboration, product adoption, risk management, and CSM productivity. Builds scalable digital, automated, lifecycle, and AI-driven engagement programs; coaches CSMs; partners cross-functionally with Sales, RevOps, Marketing, Product, and Business Technology; and handles critical customer escalations.

Manage strategic enterprise customers after implementation, helping them maximize Samsara’s IoT platform. Develop joint success plans, lead executive business reviews, conduct operational workshops, recommend workflow improvements, resolve barriers, and coordinate with Sales, Support, Sales Engineering, and Product. The role also mentors Customer Success and Support teams, builds executive relationships, and promotes customer adoption, safety, efficiency, and sustainability outcomes.

Manage strategic customer relationships for Samsara’s IoT platform, driving adoption, measurable business value, renewals, and expansion. Advise customers on complex product capabilities, diagnose technical issues, lead workflow transformation workshops, and develop action plans with measurable timelines. Collaborate cross-functionally with Sales, Product, Support, Finance, Renewals, and Engineering while influencing internal roadmaps and supporting large mid-market customers.

Own enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Create launch roadmaps, track implementation and account health, deliver training and demonstrations, resolve challenges, and manage multiple engagements. Partner cross-functionally with Sales, Support, Sales Engineering, and Product while advising executives and end users. Mentor Customer Success and Support teams and build trusted strategic customer relationships.