Top Customer Success & Experience Jobs in San Francisco, CA

Manage enterprise customer implementations of Samsara’s IoT platform, creating launch plans, tracking adoption and account health, delivering training, and driving time to value. Build relationships with executives and end users, adapt deployment approaches to varied use cases, and collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and Engineering to ensure successful adoption and customer outcomes.

Manage strategic partnerships with large customers, driving technology adoption and aligning Samsara's solutions with their business goals to enhance operational efficiency and safety.

As a Strategic Customer Success Manager, you will partner with major clients to enhance their operations using IoT insights, manage account strategies, and facilitate cross-functional collaboration.

Lead a team of Customer Success Managers to enhance customer engagement and drive value, focusing on onboarding, adoption, and renewal strategies.

The Director of Field Onboarding will lead onboarding programs for Sales, Customer Success, and Renewals teams, ensuring new hires achieve productivity and operational success.

Manage strategic relationships with large Samsara customers to drive adoption, create success plans, run executive business reviews and workshops, recommend operational workflows, and coordinate cross-functional teams to remove barriers and deliver business value from the IoT platform.

Manage enterprise customer deployments of Samsara’s IoT platform, creating launch plans, tracking implementation and adoption, delivering training, and ensuring customer value. Build executive and user relationships, resolve implementation challenges, coordinate with Sales, Support, Sales Engineering, and Product, and mentor Customer Success and Support teams. The role requires strong technology implementation, consulting, stakeholder management, communication, prioritization, and problem-solving skills.

Provide advanced multi-channel customer support and escalations for billing, renewals, cancellations, and product issues. Mentor team members, manage high-volume cases across phone/chat/email, troubleshoot via ticketing systems, analyze customer trends, lead process improvements, and contribute to training and best practices. Must be bilingual English/Spanish and work flexible hours.

Leads enterprise customer implementation and onboarding for Samsara’s IoT platform, managing deployments, launch plans, training, and adoption. Partners cross-functionally with Sales, Support, Sales Engineering, and Product to ensure customers achieve time to value, build strong stakeholder relationships, and resolve implementation challenges.

Own post-implementation customer success for enterprise public sector accounts, helping cities, states, school districts, and universities adopt Samsara’s IoT platform. Build success plans, run executive business reviews, lead workshops, advise on workflow changes, and partner cross-functionally with Sales, Support, Sales Engineering, and Product to drive customer value.