Top Customer Success & Experience Jobs in San Francisco, CA

Lead enterprise customer implementations for Samsara’s IoT platform, owning deployment, onboarding, training, adoption, and account health. Partner cross-functionally with Sales, Support, Sales Engineering, and Product to deliver successful launches, solve customer issues, and guide customers toward long-term value from the platform.

Manage and scale an Enterprise Customer Success team (6-8 CSMs) to drive adoption, retention, and growth for SaaS enterprise accounts. Define strategy, build technical depth, mitigate risk using data, lead cross-functional partnerships, and own critical escalations. Hire, coach, and develop CSMs, communicate with executives, champion AI-powered workflows, and embed company operating principles to improve customer outcomes and team performance.

Manage a team of Customer Success Managers, enhance customer satisfaction, develop strategies for enterprise customers, and drive successful business outcomes.

Manage enterprise customer implementations of Samsara’s IoT platform, guiding deployments, training users, tracking adoption, and driving successful onboarding and account health. Partner cross-functionally with Sales, Support, Sales Engineering, and Product to solve customer challenges and deliver value quickly.

Own enterprise customer implementations for Samsara’s IoT platform, guiding deployment, adoption, and onboarding. Build launch plans, track progress and account health, run training sessions, resolve implementation challenges, and coordinate cross-functionally with Sales, Support, Sales Engineering, and Product to ensure successful outcomes for large customers.

Leads enterprise customer deployments of Samsara’s IoT platform, creating launch plans, driving adoption, tracking implementation progress and account health, and training users. Partners cross-functionally with Sales, Support, Sales Engineering, and Product to resolve issues, build trust, and help large customers achieve time to value.

The Strategic Implementation Consultant will oversee the deployment of IoT solutions for public sector clients, ensuring successful adoption and customer success through effective relationship management and communication.

The role involves managing the deployment of IoT solutions for enterprise customers, ensuring successful adoption, tracking implementation progress, and building strong customer relationships.

As the Manager II of Customer Success at Samsara, you will lead a team ensuring value realization for enterprise customers, develop strategies, achieve KPI targets, and foster team culture while enhancing customer relationships.

As a Sales Engineer at Samsara, you will utilize IoT solutions to modernize essential industries. Responsibilities include customer engagement, technical consulting, pre-sales support, training, and integration with third-party systems.