Top Customer Success & Experience Jobs in San Francisco, CA

Manage strategic relationships with public-sector customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews, conduct operational workshops, recommend workflow improvements, and help customers achieve safety, efficiency, and sustainability goals. Collaborate with Sales, Support, Sales Engineering, and Product while mentoring Customer Success and Support teams. The role requires enterprise customer success or account management experience, technical product knowledge, strong communication, and problem-solving skills.

Manage enterprise public-sector customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, remove barriers to adoption, and communicate platform capabilities across industries. Collaborate with Sales, Support, Sales Engineering, and Product while mentoring Customer Success and Support teams. The role requires enterprise customer success or account management experience, technical product familiarity, strong stakeholder communication, problem-solving, and a bachelor’s degree.

Manage 100–200 mid-market SaaS accounts, helping customers adopt Samsara’s IoT platform, achieve measurable business value, and renew and expand. Develop success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. Contribute to customer success playbooks, workflows, and scalable AI-powered processes while building trusted relationships with stakeholders.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional resolution of customer needs, and mentor Customer Success teams. The role requires supporting enterprise SaaS or Fortune 500 customers, working with technical products, driving stakeholder alignment, and traveling up to 25–40%.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, align customer goals with product roadmaps, and influence cross-functional teams. Build trusted relationships with Fortune 500 stakeholders and guide workflow improvements across industries including transportation, construction, and manufacturing. The role is remote in the US, excluding specified metropolitan areas, with 25–40% travel.

Manage enterprise customer implementations of Samsara’s IoT platform, creating launch plans, tracking adoption and account health, delivering training, and driving time to value. Build relationships with executives and end users, adapt deployment approaches to varied use cases, and collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and Engineering to ensure successful adoption and customer outcomes.

Lead a team of Customer Success Managers to enhance customer engagement and drive value, focusing on onboarding, adoption, and renewal strategies.

The Director of Field Onboarding will lead onboarding programs for Sales, Customer Success, and Renewals teams, ensuring new hires achieve productivity and operational success.

Manage enterprise customer deployments of Samsara’s IoT platform, creating launch plans, tracking implementation and adoption, delivering training, and ensuring customer value. Build executive and user relationships, resolve implementation challenges, coordinate with Sales, Support, Sales Engineering, and Product, and mentor Customer Success and Support teams. The role requires strong technology implementation, consulting, stakeholder management, communication, prioritization, and problem-solving skills.

Own post-implementation customer success for enterprise public sector accounts, helping cities, states, school districts, and universities adopt Samsara’s IoT platform. Build success plans, run executive business reviews, lead workshops, advise on workflow changes, and partner cross-functionally with Sales, Support, Sales Engineering, and Product to drive customer value.