Top Customer Success & Experience Jobs in San Francisco, CA

Leads enterprise customer implementation and onboarding for Samsara’s IoT platform, managing deployments, launch plans, training, and adoption. Partners cross-functionally with Sales, Support, Sales Engineering, and Product to ensure customers achieve time to value, build strong stakeholder relationships, and resolve implementation challenges.

Manage and scale an Enterprise Customer Success team (6-8 CSMs) to drive adoption, retention, and growth for SaaS enterprise accounts. Define strategy, build technical depth, mitigate risk using data, lead cross-functional partnerships, and own critical escalations. Hire, coach, and develop CSMs, communicate with executives, champion AI-powered workflows, and embed company operating principles to improve customer outcomes and team performance.

Manage enterprise customer implementations of Samsara’s IoT platform, guiding deployments, training users, tracking adoption, and driving successful onboarding and account health. Partner cross-functionally with Sales, Support, Sales Engineering, and Product to solve customer challenges and deliver value quickly.

Own enterprise customer implementations for Samsara’s IoT platform, guiding deployment, adoption, and onboarding. Build launch plans, track progress and account health, run training sessions, resolve implementation challenges, and coordinate cross-functionally with Sales, Support, Sales Engineering, and Product to ensure successful outcomes for large customers.

Leads enterprise customer deployments of Samsara’s IoT platform, creating launch plans, driving adoption, tracking implementation progress and account health, and training users. Partners cross-functionally with Sales, Support, Sales Engineering, and Product to resolve issues, build trust, and help large customers achieve time to value.

The Strategic Implementation Consultant will oversee the deployment of IoT solutions for public sector clients, ensuring successful adoption and customer success through effective relationship management and communication.

As a Sales Engineer at Samsara, you will utilize IoT solutions to modernize essential industries. Responsibilities include customer engagement, technical consulting, pre-sales support, training, and integration with third-party systems.

Design, deliver, and facilitate cohort-based one-to-many training, webinars, and digital learning experiences. Create and adapt training materials, manage session logistics, analyze engagement data, collaborate with Customer Success and Product teams, and iterate content to drive adoption across Scale customers.

Own deployments and adoption of Samsara IoT solutions for large enterprise customers. Manage launch plans, track implementation progress and product adoption, run trainings and demos, mentor teams, and work cross-functionally to ensure successful, timely deployments and strong customer relationships.